No two days are the same. Be prepared for the unexpected.

Adapt your schedules to unforeseen events in real-time to secure your short-term business goals.

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injixo Intraday helps you maintain exceptional customer service throughout the day.

Resolve problems before they occur

Always be in the know about what’s going on and why. Easily identify systemic problems like behavioral patterns that may impact your performance in the future.

Protect your KPIs

Don’t let the unpredictable ruin your plans. Take immediate action on last-minute changes to align your workforce with demand in real-time.

Keep your workforce aligned

Ensure your people are always working on the right tasks at the right time. Communicate your short-term adjustments effectively with your people to increase adherence.

All you need to get your intraday management right

Real-time dashboards

Build custom dashboards to monitor your KPIs, using a simple drag-and-drop interface.

Real-time adherence

Get actionable insights about when and how your people are in and out of adherence with their schedules.

Demand metrics

Adjust your schedule according to actual demand vs. your initial forecast.

Schedule management

Redistribute your workforce in real-time to ensure proper staffing according to demand.

Workload coverage

Check the current under- and over-staffing situation according to the changes you made.

Matches

Map your people’s present status with scheduled activities to increase adherence accuracy.

Visualization

Create insightful graphs to better understand your intraday data.

Time recording

Get status information either from your people’s recorded data or ACD integration.

Audit trail

See and restore any previous schedule versions, including short-notice changes.

Notifications

Send shift change alerts to your people by email or browser push.

injixo automatically makes sure that both under- and over-staffing are avoided as much as possible, so that the desired service level can be achieved. Of course, you still need to keep an eye on performance metrics and take corrective action, but injixo does most of the work for you.

Sascha Windhaus, Webhelp

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Explore our products

Forecasting

We live in a world of uncertainty. We help you bring it under control, and embrace it when you can't.

Predict your short-, mid-, and long-term workload with machine learning that is always up to date.

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Scheduling

Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.

Balance the requirements of your people with your business demands to create the best possible schedules.

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Capacity Planning

Building capacity takes time. Plan strategically to grow your people and business.

Decide on recruitment, budget, and training strategies ahead of time to grow your business in the long run.

Time Off Management

Turn time-off management from a source of stress to a source of joy.

Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.

Time & Attendance

Tracking work time is critical to your people and business. Let data flow smoothly across all systems.

Create the rules you need to track, auto-correct and integrate employee hours with your payroll.

Education Content

You can’t grow your business without growing your people. Empower them to reach their fullest potential.

Run scalable education programs and ensure consistent learning results with interactive e-learning content.

HR Management

Data management can be messy. Bring order to chaos.

Establish a trusted hub for all your people's data, integrating seamlessly with your existing systems and improving collaboration.

Platform

We live in a connected world. Don’t let it harm your sensitive data.

Leverage our API, deep integrations, and a scalable cloud platform, all of which come with enterprise-grade security that you can rely on.

Empower your people today

It’s time to inspire your people to do outstanding work.

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