News

July 19th, 2023

Videoslots chooses injixo as their workforce management solution, experiencing significant benefits and improved efficiency

InVision Software, the company behind injixo, the cloud workforce management (WFM) application for customer service, is pleased to announce another new customer. Videoslots is an online casino, founded in 2011 and headquartered in Malta. It specializes in the European market and is licensed by the gambling authorities in multiple countries in the UK and across Europe.

May 9th, 2023

Tructyre improves service level, schedule adherence, employee engagement and operational efficiency by implementing injixo WFM

InVision Software is proud to reveal the achievements that its customer Tructyre has gained by implementing injixo.
 

March 31st, 2023

InVision and EvaluAgent announce strategic partnership to streamline workflows and enhance customer satisfaction through tightly integrated WFM and QA in the contact centre

EvaluAgent a provider of Quality Assurance (QA) solutions in the contact center environment, have announced a strategic partnership with InVision (the company behind injixo), a leader in Workforce Management (WFM), aimed at wholistic optimisation of agent productivity.
 

February 1st, 2023

New customer win Bella & Duke

InVision Software, the company behind injixo, the cloud workforce management (WFM) application for the contact center industry, is pleased to announce another new customer. Bella & Duke delivers raw and natural species-appropriate nutrition to 140,000 cats & dogs across the UK. Supplying complete meals, treats & supplements, the company is RawSAFE accredited and their food is manufactured to the highest safety standards.
 

December 7th, 2022

InVision joins G-Cloud to bring effective workforce management to public sector contact centres

InVision Software today announced that its cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace.
 

July 1st, 2022

Freshworks and injixo partner to revolutionise customer service workforce management

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, has partnered with injixo, the award-winning, multi-channel workforce management platform. The integration enables injixo to process information from the customer service platform Freshdesk. This makes workload easier to manage, while increasing employee and customer productivity and satisfaction.