Workforce management software for contact center outsourcers
Deliver on your client commitments, empower your agents and minimize your costs, while enjoying efficient pay-per-use pricing.
Why outsourcers choose injixo
injixo gives you everything you need for contact center workforce planning in a BPO environment - and more. It optimizes the balance between client commitments and respect for your agents, all while maximizing profitability.
Delight your clients
Optimized scheduling and advanced real-time management let you hit your contracted service goals, reduce client churn, and avoid penalties - even in a multi-platform environment.
Reduce expenses
Don’t pay for software you don’t use. injixo’s monthly pay-per-use pricing model means that you pay for the headcount you need to schedule - and no more.
Optimize efficiency
Sophisticated but easy-to-use workforce management functionality enables you to deliver against your clients’ requirements cost-effectively.
Maximize planning productivity
Easy integration, rapid setup, automation, and reporting capabilities take your planning productivity to the next level.
Engage and empower your agents
Your people are the face of your client’s brand - don’t burn them out. Efficient scheduling avoids understaffed periods, and self-service functions give agents a say in the planning process.
BPOs that trust injixo WFM every day
Customer stories from the outsourcing world
injixo has all the functionality you need and more. And the pay-per-use pricing is a perfect fit with the outsourcing business model.
Damien Ellam
Workforce Manager
injixo automatically makes sure that both over- and under-staffing are avoided as much as possible, so that the desired service level can be achieved with maximum efficiency.
Sasha Windhaus
Workforce Manager
We earned the trust of our clients by effective call management and efficient scheduling. We've built lasting, high-quality partnerships with our clients.
Olivier Pesce.png?width=82&height=42&name=terre-dappels%20(1).png){kind=small}
Site Manager
