Workforce management software for contact center outsourcers
Deliver on your client commitments, empower your agents and minimize your costs, while enjoying efficient pay-per-use pricing.
![bpo-outsourcer-header](https://wfm.injixo.com/hs-fs/hubfs/bpo-outsourcer-header.png?width=1404&height=1059&name=bpo-outsourcer-header.png)
WFM that’s a perfect fit with the BPO business model
Why outsourcers choose injixo
injixo gives you everything you need for contact center workforce planning in a BPO environment - and more. It optimizes the balance between client commitments and respect for your agents, all while maximizing profitability.
Delight your clients
Optimized scheduling and advanced real-time management let you hit your contracted service goals, reduce client churn, and avoid penalties - even in a multi-platform environment.
![savings](https://wfm.injixo.com/hs-fs/hubfs/images/website/icons/savings.png?width=90&height=89&name=savings.png)
Reduce expenses
Don’t pay for software you don’t use. injixo’s monthly pay-per-use pricing model means that you pay for the headcount you need to schedule - and no more.
![Efficiency](https://wfm.injixo.com/hs-fs/hubfs/images/website/icons/Efficiency.png?width=80&height=81&name=Efficiency.png)
Optimize efficiency
Sophisticated but easy-to-use workforce management functionality enables you to deliver against your clients’ requirements cost-effectively.
![efficiency](https://wfm.injixo.com/hs-fs/hubfs/templates-files/ROI%20Calc/icons/efficiency.png?width=110&height=110&name=efficiency.png)
Maximize planning productivity
Easy integration, rapid setup, automation, and reporting capabilities take your planning productivity to the next level.
![Happy_people](https://wfm.injixo.com/hs-fs/hubfs/images/website/icons/Happy_people.png?width=70&height=69&name=Happy_people.png)
Engage and empower your agents
Your people are the face of your client’s brand - don’t burn them out. Efficient scheduling avoids understaffed periods, and self-service functions give agents a say in the planning process.
Explore our products
injixo makes importing client forecasts a breeze. Need to create your own forecasts? injixo’s AI-based forecasting makes that easy, too.
Schedule a multi-skilled, multi-language, multi-site workforce quickly and easily. Fixed shifts, rotations, optimized schedules, self-scheduling - injixo has got you covered.
Track agent schedule adherence in real-time across multiple routing platforms - even without a data feed. Identify deviations from plan and take swift corrective action.
BPOs that trust injixo WFM every day
![capita-logo](https://wfm.injixo.com/hubfs/capita-logo.png)
![cpm_international_logo](https://wfm.injixo.com/hubfs/cpm_international_logo.jpeg)
![DDC oursourcing solutions](https://wfm.injixo.com/hubfs/images/logos/Customers-logos/DDC%20oursourcing%20solutions.png)
![eckoh-logo](https://wfm.injixo.com/hubfs/eckoh-logo.png)
![Infosys BPM](https://wfm.injixo.com/hubfs/images/logos/Customers-logos/Infosys%20BPM.png)
![voicenation-logo](https://wfm.injixo.com/hubfs/voicenation-logo.png)
Customer stories from the outsourcing world
![damien-ellam-mono](https://wfm.injixo.com/hs-fs/hubfs/damien-ellam-mono.png?width=626&height=594&name=damien-ellam-mono.png)
injixo has all the functionality you need and more. And the pay-per-use pricing is a perfect fit with the outsourcing business model.
Damien Ellam
Workforce Manager
![sascha-windhaus](https://wfm.injixo.com/hs-fs/hubfs/images/website/images/sascha-windhaus.jpg?width=1024&height=1024&name=sascha-windhaus.jpg)
injixo automatically makes sure that both over- and under-staffing are avoided as much as possible, so that the desired service level can be achieved with maximum efficiency.
Sasha Windhaus
Workforce Manager
![Olivier Pesce - mono](https://wfm.injixo.com/hs-fs/hubfs/Olivier%20Pesce%20-%20mono.png?width=505&height=505&name=Olivier%20Pesce%20-%20mono.png)
We earned the trust of our clients by effective call management and efficient scheduling. We've built lasting, high-quality partnerships with our clients.
Olivier Pesce
Site Manager