KPI Monitoring: Never lose sight of your metrics
You need to keep your finger on the pulse of your contact center. When actual starts to deviate from plan, you should know what is going wrong and why. If you’re not hitting service level, is that because volumes are up? Or don’t you have enough agents available? Customizable dashboards provide actionable information that suggests how to get your KPIs back on track.
Build and share real-time dashboards your way
injixo lets you create and save unlimited WFM KPI dashboards, so you always have the intelligence you need to take appropriate corrective action before it's too late.
Information is power with real-time monitoring
You need constant visibility of WFM metrics to hit your KPI goals despite what the unexpected throws at you.