Products
Forecasting Always the best possible forecast
Scheduling Fully-optimized schedules every time
Intraday Management Real-time management under control
Time-Off Management Turn time-off management into a source of joy
Time & Attendance Automate time tracking to ensure accurate payroll
EducationEmpower your people to do outstanding work
PlatformProtect your data and innovate with confidence
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Resources
What is WFM Comprehensive introduction to WFM
Content Library Deep dive into WFM
Customer Stories Customer success stories
injixo Blog Regular updates on WFM trends and tips
ROI Calculator Build a business case
Erlang Calculator Calculate required staffing
The Call Center SchoolThe Call Center Schoole-learning courses for every contact center role
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No two days are the same. Be prepared for the unexpected.

Adapt your schedules to unforeseen events in real time to secure your short-term business goals.

Get a demo
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Why manage intraday with injixo?

One thing is certain - even the best plans need to evolve as change happens. Last-minute absences, unexpected workload, or people simply not adhering to their schedule can put your performance at risk.

injixo Intraday helps you maintain exceptional customer service throughout the day.

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Resolve problems before they occur

Always be in the know about what’s going on and why. Easily identify systemic problems like behavioral patterns that may impact your performance in the future.

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Protect your KPIs

Don’t let the unpredictable ruin your plans. Take immediate action on last-minute changes to align your workforce with demand in real time.

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Keep your workforce aligned

Ensure your people are always working on the right tasks at the right time. Communicate your short-term adjustments effectively with your people to increase adherence.

All you need to get your intraday management right

Real time dashboards
Build custom dashboards to monitor your KPIs, using a simple drag-and-drop interface.
Real time adherence
Get actionable insights about when and how your people are in and out of adherence with their schedules.
Demand metrics
Adjust your schedule according to actual demand vs. your initial forecast.
Schedule management
Redistribute your workforce in real time to ensure proper staffing according to demand.
Workload coverage
Check the current under- and over-staffing situation according to the changes you made.
Matches
Map your people’s present status with scheduled activities to increase adherence accuracy.
Visualization
Create insightful graphs to better understand your intraday data.
Time recording
Get status information either from your people’s recorded data or ACD integration.
Audit trail
See and restore any previous schedule versions, including short-notice changes.
Notifications
Send shift change alerts to your people by email or browser push.
injixo automatically makes sure that both under- and over-staffing are avoided as much as possible, so that the desired service level can be achieved. Of course, you still need to keep an eye on performance metrics and take corrective action, but injixo does most of the work for you.
Sascha Windhaus, Webhelp
Read full story

Explore our products

Forecasting
We live in a world of uncertainty. We help you bring it under control, and embrace it when you can't.
Predict your short-, mid-, and long-term workload with machine learning that is always up to date.
Learn more
Scheduling
Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.
Balance the requirements of your people with your business demands to create the best possible schedules.
Learn more
Time Off Management
Turn time-off management from a source of stress to a source of joy.
Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.
Learn more
Time & Attendance
When every second counts, you can't afford to be almost right.
Automate time tracking, evaluate working hours, ensure compliance and accurate payroll.
Learn more
Education Content
You can't grow your business without growing your people. Empower them to reach their fullest potential.
Run scalable education programs and ensure consistent learning results with interactive e-learning content.
Learn more
Platform
Protect your data and innovate with confidence.
Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.
Learn more
Capacity Planning
Building capacity takes time. Plan strategically to grow your people and business.
Decide on recruitment, budget, and training strategies ahead of time to grow your business in the long run.
HR Management
Data management can be messy. Bring order to chaos.
Establish a trusted hub for all your people's data, integrating seamlessly with your existing systems and improving collaboration.

Empower your people today

It’s time to inspire your people to do outstanding work.

Let's talk
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