Adherence Monitoring: Reach the full potential of your schedules in real time
You invest a lot of effort in creating schedules that optimize the match between the supply of agents and demand from customers. All that effort is wasted if your agents don’t adhere to their schedules. Just one agent logging out early can be enough to ruin the customer experience and prevent you hitting your service goals.
Track agent schedule adherence in real-time
injixo takes the guesswork out of adherence management, because it gives planners, real-time analysts, and team leaders a clear, actionable picture of the status of their agents.
Say goodbye to low or unmeasurable adherence
You can't achieve 100% adherence: ending calls early to take breaks on time is a bad idea. But actionable, real-time visibility of agent status lets you get as close to perfection as possible.