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Forecasting Always the best possible forecast
Scheduling Fully-optimized schedules every time
Intraday Management Real-time management under control
Time-Off Management Turn time-off management into a source of joy
Time & Attendance Automate time tracking to ensure accurate payroll
EducationEmpower your people to do outstanding work
PlatformProtect your data and innovate with confidence
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Bring uncertainty under control, and embrace it when you can't.

Predict your short-, mid-, and long-term workload with machine learning that is always up to date.

Get a demo
Graphs for optimized workloads in injixo desktop app.

Why forecast with injixo?

Predicting the future? Tough. With over 100,000+ data points? Even harder. Poor data quality can result in mistakes, staff burnout, and financial losses. And when you add unexpected events that need last-minute fixes, things can quickly spiral out of control.

injixo Forecasting, a self-learning system, integrates seamlessly into your existing data sources.

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Bring uncertainty under control

Understanding trends and patterns in your data is the key to making clear, accurate predictions for the future. With AI-driven, automated forecasts that are constantly up to date, you always have the best possible forecast, making strategic planning, scheduling, and intraday adjustments a breeze.

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Balance staffing and boost morale

Accurately predicting staffing needs is the foundation for people-centric planning. Keep morale high by steering clear of under- and over-staffing, preventing overwork during peak periods, and disengagement during slower times.

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Increase customer satisfaction and profitability

Reliable and high-quality forecasts are crucial for meeting your customers’ expectations. Make informed decisions and consistently meet your service level goals, increasing customer satisfaction and, ultimately, your profitability.

All you need to get forecasting right

Accurate and reliable predictions

  • AI-powered forecasting Lable-master-7
    Get self-learning forecasts that identify trends and patterns in your data and get more accurate every day.

  • Multichannel forecasting
    Forecast across any communication channel such as calls, chat, email, and social media.

  • Historical data integration
    Import data from external systems through API, CSV uploads, or directly from your database

Short and long-term planning

  • 24-month forecast Lable-master-7
    Plan strategically up to two years in advance, with precision down to 15-minute intervals.

  • Snapshots Lable-master-7
    Save and share forecast versions across time horizons to compare predictions with actuals and aid scenario planning.

Adjustments for every scenario

  • Customizable performance goals
    Set individual service goals for every customer interaction.

  • Business hours adjustments
    Consider contact volumes within or outside of your business hours

  • Public holiday calendars
    Automatically include (inter)national holidays in your calculations.

  • Events
    Plan for marketing campaigns, maintenance, outages and other events that differ from day-to-day operations.

  • Manual adjustments
    Edit any generated forecast based on your business insights.
With injixo, not only have we dramatically improved customer service levels, we’ve reduced employee burnout and we’re saving over £100k a year.
Kerry Turney, Thomas Cook Group
Read full story

Unlock the power of AI-driven forecasting

Curious to know how AI-driven forecasting works? Our infographic clearly breaks down this process, illustrating each step and its role in enhancing accuracy and ease in forecasting.

forecasting

Explore our products

Scheduling
Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.
Balance the requirements of your people with your business demands to create the best possible schedules.
Learn more
Intraday Management
No two days are the same. Be prepared for the unexpected.
Adapt your schedules to unforeseen events in real time to meet your short-term business goals.
Learn more
Time Off Management
Turn time-off management from a source of stress to a source of joy.
Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.
Learn more
Time & Attendance
When every second counts, you can't afford to be almost right.
Automate time tracking, evaluate working hours, ensure compliance and accurate payroll.
Learn more
Education Content
You can't grow your business without growing your people. Empower them to reach their fullest potential.
Run scalable education programs and ensure consistent learning results with interactive e-learning content.
Learn more
Platform
Protect your data and innovate with confidence.
Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.
Learn more
Capacity Planning
Building capacity takes time. Plan strategically to grow your people and business.
Decide on recruitment, budget, and training strategies ahead of time to grow your business in the long run.
HR Management
Data management can be messy. Bring order to chaos.
Establish a trusted hub for all your people's data, integrating seamlessly with your existing systems and improving collaboration.

Empower your people today

It’s time to inspire your people to do outstanding work.

Let's talk
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Frequently asked questions

Do I need an AI-powered WFM forecast?

Are you a growing business or dealing with a fluctuating workload? Then a smart forecast is the right choice for you. The self-learning algorithms recognize patterns, increase accuracy over time, and lead to better-informed decisions. If you are a small business with fixed shifts, you can still benefit from an automatically generated forecast based on average calculations. 

How does WFM forecasting work exactly?

injixo's forecasting system uses AI to predict upcoming workload based on the following:

  • daily totals of workload,
  • workload volumes throughout the day and
  • trends and patterns across weeks, months, and seasons.

injixo produces accurate forecasts for up to a year in advance, learning from the past and from your business intelligence. Still got questions? We are happy to explain! 

How accurate is WFM forecasting?

The more data you have, the more accurate the forecast, particularly when you integrate external systems. However, even with a limited data set, a smart forecast can still generate reliable predictions. Our customers tell us that they reach up to 97% accuracy overall!