Plan smarter with the right WFM plan

injixo embraces all contact centers from small to large, across all industries and with diverse planning needs. Our cloud-based WFM platform is available in three product flavors to ensure the perfect fit for your business.

Your location
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  • Albania Albania
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  • Andorra Andorra
  • Angola Angola
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  • Antarctica Antarctica
  • Antigua & Barbuda Antigua & Barbuda
  • Argentina Argentina
  • Armenia Armenia
  • Aruba Aruba
  • Australia Australia
  • Austria Austria
  • Azerbaijan Azerbaijan
  • Bahamas Bahamas
  • Bahrain Bahrain
  • Bangladesh Bangladesh
  • Barbados Barbados
  • Belarus Belarus
  • Belgium Belgium
  • Belize Belize
  • Benin Benin
  • Bermuda Bermuda
  • Bhutan Bhutan
  • Bolivia Bolivia
  • Bosnia & Herzegovina Bosnia & Herzegovina
  • Botswana Botswana
  • Bouvet Island Bouvet Island
  • Brazil Brazil
  • British Indian Ocean Territory British Indian Ocean Territory
  • British Virgin Islands British Virgin Islands
  • Brunei Brunei
  • Bulgaria Bulgaria
  • Burkina Faso Burkina Faso
  • Burundi Burundi
  • Cambodia Cambodia
  • Cameroon Cameroon
  • Canada Canada
  • Cape Verde Cape Verde
  • Caribbean Netherlands Caribbean Netherlands
  • Cayman Islands Cayman Islands
  • Central African Republic Central African Republic
  • Chad Chad
  • Chile Chile
  • China China
  • Christmas Island Christmas Island
  • Cocos (Keeling) Islands Cocos (Keeling) Islands
  • Colombia Colombia
  • Comoros Comoros
  • Congo - Brazzaville Congo - Brazzaville
  • Congo - Kinshasa Congo - Kinshasa
  • Cook Islands Cook Islands
  • Costa Rica Costa Rica
  • Côte d’Ivoire Côte d’Ivoire
  • Croatia Croatia
  • Curaçao Curaçao
  • Cyprus Cyprus
  • Czechia Czechia
  • Denmark Denmark
  • Djibouti Djibouti
  • Dominica Dominica
  • Dominican Republic Dominican Republic
  • Ecuador Ecuador
  • Egypt Egypt
  • El Salvador El Salvador
  • Equatorial Guinea Equatorial Guinea
  • Eritrea Eritrea
  • Estonia Estonia
  • Eswatini Eswatini
  • Ethiopia Ethiopia
  • Falkland Islands Falkland Islands
  • Faroe Islands Faroe Islands
  • Fiji Fiji
  • Finland Finland
  • France France
  • French Guiana French Guiana
  • French Polynesia French Polynesia
  • French Southern Territories French Southern Territories
  • Gabon Gabon
  • Gambia Gambia
  • Georgia Georgia
  • Germany Germany
  • Ghana Ghana
  • Gibraltar Gibraltar
  • Greece Greece
  • Greenland Greenland
  • Grenada Grenada
  • Guadeloupe Guadeloupe
  • Guam Guam
  • Guatemala Guatemala
  • Guernsey Guernsey
  • Guinea Guinea
  • Guinea-Bissau Guinea-Bissau
  • Guyana Guyana
  • Haiti Haiti
  • Heard & McDonald Islands Heard & McDonald Islands
  • Honduras Honduras
  • Hong Kong SAR China Hong Kong SAR China
  • Hungary Hungary
  • Iceland Iceland
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  • Ireland Ireland
  • Isle of Man Isle of Man
  • Israel Israel
  • Italy Italy
  • Jamaica Jamaica
  • Japan Japan
  • Jersey Jersey
  • Jordan Jordan
  • Kazakhstan Kazakhstan
  • Kenya Kenya
  • Kiribati Kiribati
  • Kuwait Kuwait
  • Kyrgyzstan Kyrgyzstan
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  • Latvia Latvia
  • Lebanon Lebanon
  • Lesotho Lesotho
  • Liberia Liberia
  • Libya Libya
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  • Luxembourg Luxembourg
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  • Madagascar Madagascar
  • Malawi Malawi
  • Malaysia Malaysia
  • Maldives Maldives
  • Mali Mali
  • Malta Malta
  • Marshall Islands Marshall Islands
  • Martinique Martinique
  • Mauritania Mauritania
  • Mauritius Mauritius
  • Mayotte Mayotte
  • Mexico Mexico
  • Micronesia Micronesia
  • Moldova Moldova
  • Monaco Monaco
  • Mongolia Mongolia
  • Montenegro Montenegro
  • Montserrat Montserrat
  • Morocco Morocco
  • Mozambique Mozambique
  • Myanmar (Burma) Myanmar (Burma)
  • Namibia Namibia
  • Nauru Nauru
  • Nepal Nepal
  • Netherlands Netherlands
  • New Caledonia New Caledonia
  • New Zealand New Zealand
  • Nicaragua Nicaragua
  • Niger Niger
  • Nigeria Nigeria
  • Niue Niue
  • Norfolk Island Norfolk Island
  • North Macedonia North Macedonia
  • Northern Mariana Islands Northern Mariana Islands
  • Norway Norway
  • Oman Oman
  • Pakistan Pakistan
  • Palau Palau
  • Palestinian Territories Palestinian Territories
  • Panama Panama
  • Papua New Guinea Papua New Guinea
  • Paraguay Paraguay
  • Peru Peru
  • Philippines Philippines
  • Pitcairn Islands Pitcairn Islands
  • Poland Poland
  • Portugal Portugal
  • Puerto Rico Puerto Rico
  • Qatar Qatar
  • Réunion Réunion
  • Romania Romania
  • Russia Russia
  • Rwanda Rwanda
  • Samoa Samoa
  • San Marino San Marino
  • São Tomé & Príncipe São Tomé & Príncipe
  • Saudi Arabia Saudi Arabia
  • Senegal Senegal
  • Serbia Serbia
  • Seychelles Seychelles
  • Sierra Leone Sierra Leone
  • Singapore Singapore
  • Sint Maarten Sint Maarten
  • Slovakia Slovakia
  • Slovenia Slovenia
  • Solomon Islands Solomon Islands
  • Somalia Somalia
  • South Africa South Africa
  • South Georgia & South Sandwich Islands South Georgia & South Sandwich Islands
  • South Korea South Korea
  • Spain Spain
  • Sri Lanka Sri Lanka
  • St. Barthélemy St. Barthélemy
  • St. Helena St. Helena
  • St. Kitts & Nevis St. Kitts & Nevis
  • St. Lucia St. Lucia
  • St. Martin St. Martin
  • St. Pierre & Miquelon St. Pierre & Miquelon
  • St. Vincent & Grenadines St. Vincent & Grenadines
  • Suriname Suriname
  • Svalbard & Jan Mayen Svalbard & Jan Mayen
  • Sweden Sweden
  • Switzerland Switzerland
  • Taiwan Taiwan
  • Tajikistan Tajikistan
  • Tanzania Tanzania
  • Thailand Thailand
  • Timor-Leste Timor-Leste
  • Togo Togo
  • Tokelau Tokelau
  • Tonga Tonga
  • Trinidad & Tobago Trinidad & Tobago
  • Tunisia Tunisia
  • Turkey Turkey
  • Turkmenistan Turkmenistan
  • Turks & Caicos Islands Turks & Caicos Islands
  • Tuvalu Tuvalu
  • U.S. Outlying Islands U.S. Outlying Islands
  • U.S. Virgin Islands U.S. Virgin Islands
  • Uganda Uganda
  • Ukraine Ukraine
  • United Arab Emirates United Arab Emirates
  • United Kingdom United Kingdom
  • United States United States
  • Uruguay Uruguay
  • Uzbekistan Uzbekistan
  • Vanuatu Vanuatu
  • Vatican City Vatican City
  • Vietnam Vietnam
  • Wallis & Futuna Wallis & Futuna
  • Western Sahara Western Sahara
  • Yemen Yemen
  • Zambia Zambia
  • Zimbabwe Zimbabwe

Essential WFM

Start automating your WFM process

  • Onboarding package: from 2,000 
  • 15 users included
  • Additional users: 9 per user/month 


  • Standard integrations for call data 
  • Basic Forecast (automated) 
  • Automated scheduling 
  • Employee portal
  • Dashboards
  • Standard reports
  • Email support
  • Knowledge base
  • Two-factor authentication

Advanced WFM

Maximize your WFM performance

  • Onboarding package: from 5,000 
  • 25 users included
  • Additional users: 19 per user/month 


  • Everything Essential WFM
  • Standard integrations for agent status 
  • Smart Forecast (AI-based) 
  • Extended scheduling functionality
  • Real-time adherence monitoring
  • Real-time dashboards
  • Reporting API
  • Advanced user rights management
  • Smart meeting planning
  • Single Sign-On (SSO)
  • Priority email support

Enterprise WFM

Adapt WFM to meet any requirement

Let’s talk
  • Tailored onboarding package
  • Custom pricing


  • Everything Essential WFM
  • Everything Advanced WFM
  • Time management
  • Full API access 
  • Data residency
  • Custom DPA
  • Custom IT compliance agreement
  • Customization options available 
  • Sandbox environment
  • Phone & priority email support
  • Dedicated consultant

Need help to decide which plan is right for you? Talk to our WFM experts and get a free consultation and recommendation based on your individual planning requirements and needs.

ROI Calculator

How much money can you save with injixo WFM?

Calculate the expected Return-on-Investment that injixo could deliver to your contact center. In just a few simple steps you can create an ROI report that you can use to build your business case.


Frequently Asked Questions

About our WFM plans

How many users are included in my plan?

Each plan comes with a number of users already included. The “Essential WFM” plan contains 15 users. The “Advanced WFM” comes with 25 users. Please contact us if you’re interested in the “Enterprise WFM” plan.

How are additional users counted?

The total user count includes all employees that can be scheduled (such as agents) plus all users that have login credentials but may not necessarily be scheduled (such as planners). At the end of the month, you will be invoiced based on the highest daily user count of that month, minus the number of users already included in your plan’s base rate (15 for “Essential WFM” and 25 for “Advanced WFM”). As an administrator, you will have full insight into the history of your daily user count, so there won’t be any nasty surprises.

Can I scale my user count up and down as I please?

You can add or remove users any time you want. We charge in arrears for the peak user count for that month.

How quickly can we get started?

You will be able to start soon after your order is placed. Just define your desired start date and our service team will contact you to make it happen!

What’s included in the onboarding package?

Each plan contains an adequate onboarding package to help you get up to speed quickly. During onboarding, we will help you integrate injixo with your ACD and will support you with setting up injixo in order to get the maximum value out of the system. The onboarding package comes with the necessary resources which cover everything you need to know from WFM principles and best practices. If you need further assistance after the onboarding is completed, additional professional services can be booked.

Can you help me with a business case to convince my boss?

Of course - we can support you in preparing a solid business case. We can provide you with relevant documentation, case studies, or make an ROI calculation. Let us know how we can help.

About billing

Are there any hidden expenses?

No. We strive for maximum transparency. All fees are clearly communicated upfront.

Can I get a PO number printed on the invoices?

Yes, you can enter the PO number on the order form.

What payment methods do you accept?

Credit card, check, ACH, and direct debit.

How does billing work?

Our plans are charged monthly. The base fee per plan, along with any additional users, are invoiced at the end of each calendar month. The fee for the onboarding package will be charged after the service has been rendered.

How do I cancel my subscription?

You can cancel your subscription by sending us a written notice 1 month before the end of the term.

What about the small print?