injixo Events Calendar

Save your seat for upcoming webinars and watch past events on demand

calendar
May 9th THU 2024
ccma-webinar-events-page
Leigh Hopwood - CCMA Peter Lonsdale - McDonald's Chris Dealy - injixo
Past

Thursday, May 9th, 2024

Managing Work-life Balance for Productivity Gains

Leigh Hopwood - CCMA, Peter Lonsdale - McDonald's, Chris Dealy - injixo
April 23rd TUE 2024
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Past

Tuesday, April 23rd, 2024

Customer Strategy & Planning Conference

March 21st THU 2024
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Past

Thursday, March 21st, 2024

WFM Industry Landscape

March 7th THU 2024
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Past

Thursday, March 7th, 2024

Contact Centre Scheduling: What you need to know in 2024

December 7th THU 2023
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Past

Thursday, December 7th, 2023

injixo TechLab: Dissecting the WFM Cycle

November 23rd THU 2023
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Past

Thursday, November 23rd, 2023

injixo TechLab: Dissecting the WFM Cycle

November 9th THU 2023
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Past

Thursday, November 9th, 2023

injixo TechLab: Dissecting the WFM Cycle

November 8th WED 2023
injixo
The Forum
Past

Wednesday, November 8th, 2023

Community Conference - Hilton Newcastle Gateshead (UK)

The Forum
November 2nd THU 2023
contact-center-workforce-management-trade-secrets-from-3-award-winning-planning-managers
Past

Thursday, November 2nd, 2023

Contact center workforce management: trade secrets from 3 award-winning planning managers

October 23rd MON 2023
injixo
ICUCCC
Past

Monday, October 23rd, 2023

2023 lnternational Credit Union Contact Center Conference

ICUCCC
October 12th THU 2023
techlab-cycle-forecasting-eventspage
Past

Thursday, October 12th, 2023

injixo TechLab: Dissecting the WFM Cycle

July 5th WED 2023
Unveiling the Power of injixo Workforce Management A 30-Minute Demo
Past

Wednesday, July 5th, 2023

Unveiling the Power of injixo Workforce Management: A 30-Minute Tour

May 23rd TUE 2023
injixo
Ashley Kalcic Catherine Schlesser Anshita Verma
Past

Tuesday, May 23rd, 2023

From Good to Great - Elevate Customer Experience with Workforce Management and Omnichannel Engagement

Ashley Kalcic, Catherine Schlesser, Anshita Verma
April 25th TUE 2023
injixo
The Forum
Past

Tuesday, April 25th, 2023

Customer Strategy & Planning Conference - Nottingham Belfry Hotel (UK)

The Forum
April 19th WED 2023
injixo
Chris Mounce Garth Hinkel Chris Dealy
Past

Wednesday, April 19th, 2023

Unlocking operational excellence Workforce Management and Quality Assurance Masterclass

Chris Mounce, Garth Hinkel, Chris Dealy
March 15th WED 2023
injixo
Kerry Turney Zoya Naseem Chris Dealy
Past

Wednesday, March 15th, 2023

Striking the Right Balance: Workload, Workforce & Customer Satisfaction

Kerry Turney, Zoya Naseem, Chris Dealy
December 19th SUN 2021
injixo
Ed Alcock John Devlin Layne Edwards Chris Dealy
Past

Sunday, December 19th, 2021

Ingredients of the contact center outsourcers' secret sauce

Ed Alcock, John Devlin, Layne Edwards, Chris Dealy
November 16th TUE 2021
injixo
Steve Chaplin Chris Dealy
Past

Tuesday, November 16th, 2021

Masterclass in WFM long-range forecasting and capacity planning for contact centers

Steve Chaplin, Chris Dealy
May 27th THU 2021
injixo
Ian Robertson Simon Waldron Chris Dealy
Past

Thursday, May 27th, 2021

Trade secrets every planner should know about WFM reporting & analysis

Ian Robertson, Simon Waldron, Chris Dealy
April 27th TUE 2021
injixo
Dean Couchman John Wade Chris Dealy
Past

Tuesday, April 27th, 2021

6 Top Tips for Contact Center Scheduling

Dean Couchman, John Wade, Chris Dealy
March 23rd TUE 2021
injixo
John Frehse Chris Dealy
Past

Tuesday, March 23rd, 2021

The Impact of Agent Engagement and Empowerment on WFM

John Frehse, Chris Dealy
February 23rd TUE 2021
injixo
Nicole Charbonneau Vicki Herrell Chris Dealy
Past

Tuesday, February 23rd, 2021

What we learned in 2020: Insights from the SWPP survey

Nicole Charbonneau, Vicki Herrell, Chris Dealy
January 27th WED 2021
injixo
Todd Gladden Rebecca Waterson Chris Dealy
Past

Wednesday, January 27th, 2021

Real-time Management: What 'Good' Looks Like

Todd Gladden, Rebecca Waterson, Chris Dealy
December 9th WED 2020
injixo
Charles Watson Chris Dealy Adeel Rahman
Past

Wednesday, December 9th, 2020

How To Make A Rock-Solid Business Case For Workforce Management Software

Charles Watson, Chris Dealy, Adeel Rahman
November 19th THU 2020
injixo
Chris Dealy John Casey Michele Pepe
Past

Thursday, November 19th, 2020

What You’ll Need to Know About Forecasting

Chris Dealy, John Casey, Michele Pepe
September 24th THU 2020
injixo
John Casey Jonty Pearce Graeme Gabriel
Past

Thursday, September 24th, 2020

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

John Casey, Jonty Pearce, Graeme Gabriel
September 10th THU 2020
injixo
Chris Ward Graeme Gabriel Ian Halliwell
Past

Thursday, September 10th, 2020

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Chris Ward, Graeme Gabriel, Ian Halliwell
August 27th THU 2020
injixo
Matthew Eccles Simon Waldron
Past

Thursday, August 27th, 2020

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Matthew Eccles, Simon Waldron
August 13th THU 2020
injixo
Graeme Gabriel Phil Anderson
Past

Thursday, August 13th, 2020

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Graeme Gabriel, Phil Anderson
February 28th THU 2019
injixo
Charles Watson Simon Waldron Shai Berger
Past

Thursday, February 28th, 2019

How to Efficiently Manage SL with the Right Technology

Charles Watson, Simon Waldron, Shai Berger
June 23rd FRI 2017
injixo
Sean B. Hawkins Chris Dealy
Past

Friday, June 23rd, 2017

How to Improve Professional Development in the Contact Center

Sean B. Hawkins, Chris Dealy
June 15th THU 2017
injixo
Charles Watson Chris Dealy
Past

Thursday, June 15th, 2017

Contact Center Forecasting 2.0

Charles Watson, Chris Dealy
March 2nd THU 2017
injixo
Charles Watson Chris Dealy
Past

Thursday, March 2nd, 2017

How to build a strong WFM team

Charles Watson, Chris Dealy
December 1st THU 2016
injixo
Charles Watson Chris Dealy Wendy Fowler
Past

Thursday, December 1st, 2016

Perfect Skills-based-routing in the contact center

Charles Watson, Chris Dealy, Wendy Fowler
September 13th TUE 2016
injixo
Charles Watson Chris Dealy
Past

Tuesday, September 13th, 2016

Excellence in Scheduling

Charles Watson, Chris Dealy