Workforce management software for contact centers

Unlock your contact center's full potential. Align your agents' skills and shifts with customer demand, and ensure every interaction is skillfully handled.

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Leaders in WFM for contact centers

20+
years
in the contact center industry
400+
contact centers
served since 1995
350K+
employees
scheduled with injixo

Are you an outsourcer (BPO)?

injixo is a perfect fit with the outsourcing business model.

Why use injixo for your contact center?

With injixo’s integrated workforce management solution, you have all the resources you need to elevate your agents and contact center.

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Happy agents, front and center

Accurately predicting staffing needs is key to keeping agents happy. Avoid under and over-staffing, agent burnout, and benefit from higher retention and performance by creating schedules that take into account personal preferences, skills, and goals.

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Build better customer relationships

When the right agents with the right skills are scheduled at the right time, customer issues are resolved quickly and effectively. Provide an impactful customer experience that leaves your customers feeling valued and satisfied.

Business

Improve operational efficiency and profitability

Reliable forecasts, optimized schedules, and monitoring adherence is crucial to making informed decisions. Optimize your staffing levels to lower costs, meet your service levels, and ultimately grow your bottom line.

Explore our products

Forecasting
We live in a world of uncertainty. We help you bring it under control, and embrace it when you can't.
Predict your short-, mid-, and long-term workload with machine learning that is always up to date.
Scheduling
Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.
Balance the requirements of your people with your business demands to create the best possible schedules.
Intraday Management
No two days are the same. Be prepared for the unexpected.
Adapt your schedules to unforeseen events in real time to meet your short-term business goals.
Time Off Management
Turn time-off management from a source of stress to a source of joy.
Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.
Education Content
You can't grow your business without growing your people. Empower them to reach their fullest potential.
Run scalable education programs and ensure consistent learning results with interactive e-learning content.
Platform
Protect your data and innovate with confidence.
Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.
Capacity Planning
Building capacity takes time. Plan strategically to grow your people and business.
Decide on recruitment, budget, and training strategies ahead of time to grow your business in the long run.
Time & Attendance
Tracking work time is critical to your people and business. Let data flow smoothly across all systems.
Create the rules you need to track, auto-correct and integrate employee hours with your payroll.
HR Management
Data management can be messy. Bring order to chaos.
Establish a trusted hub for all your people's data, integrating seamlessly with your existing systems and improving collaboration.

Customer stories

jonathan o_connor mono
Within 5 weeks, service level improved by 32%. We’ve reduced operating costs. And our employees love self-service for time off and shift swaps on their smartphones.

Jonathan O’Connortructyre
Resource Planning Manager

kerry-turney
Not only have we dramatically improved customer service levels, we’ve reduced agent burnout and we’re saving over £100k a year.

Kerry Turneythomas-cook
Resource Planning Manager

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Adherence went from 'not measurable' to an unprecedented and near-perfect 97% (normal industry average: 85%).

Sayeed Chowdhurysweaty-betty
Senior WFM Manager