injixo Webinar-Kalender
Melde Dich für zukünftige injixo Webinare an und sieh Dir vergangene Events an.
Donnerstag, September 12, 2024
Gemeinsame Kapazitätssteuerung – wie Auftraggeber und Kundenservice-Dienstleister partnerschaftlich zusammen arbeiten
Donnerstag, Mai 9, 2024
Managing Work-life Balance for Productivity Gains
Donnerstag, März 7, 2024
Contact Centre Scheduling: What you need to know in 2024
Dienstag, Februar 27, 2024
CCW 2024
Mittwoch, November 22, 2023
Service Summit 2023
Mittwoch, November 8, 2023
Community Conference - Hilton Newcastle Gateshead (UK)
Donnerstag, November 2, 2023
Contact center workforce management: trade secrets from 3 award-winning planning managers
Montag, Oktober 23, 2023
2023 lnternational Credit Union Contact Center Conference
Dienstag, September 26, 2023
Evolution im Contact Center - wie Mensch und KI zusammenarbeiten
Donnerstag, August 24, 2023
CLUB Round Table in NRW
Mittwoch, Juli 5, 2023
Unveiling the Power of injixo Workforce Management: A 30-Minute Tour
Dienstag, Mai 23, 2023
From Good to Great - Elevate Customer Experience with Workforce Management and Omnichannel Engagement
Dienstag, April 25, 2023
Customer Strategy & Planning Conference - Nottingham Belfry Hotel (UK)
Mittwoch, April 19, 2023
Unlocking operational excellence Workforce Management and Quality Assurance Masterclass
Mittwoch, März 15, 2023
Striking the Right Balance: Workload, Workforce & Customer Satisfaction
Sonntag, Dezember 19, 2021
Ingredients of the contact center outsourcers' secret sauce
Dienstag, November 16, 2021
Masterclass in WFM long-range forecasting and capacity planning for contact centers
Donnerstag, Mai 27, 2021
Trade secrets every planner should know about WFM reporting & analysis
Dienstag, April 27, 2021
6 Top Tips for Contact Center Scheduling
Dienstag, März 23, 2021
The Impact of Agent Engagement and Empowerment on WFM
Dienstag, Februar 23, 2021
What we learned in 2020: Insights from the SWPP survey
Mittwoch, Januar 27, 2021
Real-time Management: What 'Good' Looks Like
Mittwoch, Dezember 9, 2020
How To Make A Rock-Solid Business Case For Workforce Management Software
Donnerstag, November 19, 2020
What You’ll Need to Know About Forecasting
Donnerstag, September 24, 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)
Donnerstag, September 10, 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)
Donnerstag, August 27, 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)
Donnerstag, August 13, 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)
Donnerstag, Februar 28, 2019
How to Efficiently Manage SL with the Right Technology
Freitag, Juni 23, 2017
How to Improve Professional Development in the Contact Center
Donnerstag, Juni 15, 2017
Contact Center Forecasting 2.0
Donnerstag, März 2, 2017
How to build a strong WFM team
Donnerstag, Dezember 1, 2016
Perfect Skills-based-routing in the contact center
Dienstag, September 13, 2016