injixo Webinar-Kalender

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Mai 9 DO 2024
ccma-webinar-events-page
Leigh Hopwood - CCMA Peter Lonsdale - McDonald's Chris Dealy - injixo
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Donnerstag, Mai 9, 2024

Managing Work-life Balance for Productivity Gains

Leigh Hopwood - CCMA, Peter Lonsdale - McDonald's, Chris Dealy - injixo
März 21 DO 2024
injixo-events-page-wewfm-webinar-24-1
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English

Donnerstag, März 21, 2024

WFM Industry Landscape

März 7 DO 2024
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Donnerstag, März 7, 2024

Contact Centre Scheduling: What you need to know in 2024

Februar 27 DI 2024
CCW_Banner_1200x600
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Dienstag, Februar 27, 2024

CCW 2024

Dezember 7 DO 2023
techlab-cycle-employee-engagement-eventspage
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English

Donnerstag, Dezember 7, 2023

injixo TechLab: Dissecting the WFM Cycle

November 23 DO 2023
techlab-cycle-intradaymgnt-eventspage
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English

Donnerstag, November 23, 2023

injixo TechLab: Dissecting the WFM Cycle

November 22 MI 2023
service-summit-teaser
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Mittwoch, November 22, 2023

Service Summit 2023

November 9 DO 2023
techlab-cycle-scheduling-eventspage (1)
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English

Donnerstag, November 9, 2023

injixo TechLab: Dissecting the WFM Cycle

November 8 MI 2023
injixo
The Forum
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English

Mittwoch, November 8, 2023

Community Conference - Hilton Newcastle Gateshead (UK)

The Forum
November 2 DO 2023
contact-center-workforce-management-trade-secrets-from-3-award-winning-planning-managers
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English

Donnerstag, November 2, 2023

Contact center workforce management: trade secrets from 3 award-winning planning managers

Oktober 23 MO 2023
injixo
ICUCCC
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English

Montag, Oktober 23, 2023

2023 lnternational Credit Union Contact Center Conference

ICUCCC
Oktober 12 DO 2023
techlab-cycle-forecasting-eventspage
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English

Donnerstag, Oktober 12, 2023

injixo TechLab: Dissecting the WFM Cycle

September 26 DI 2023
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Dienstag, September 26, 2023

Evolution im Contact Center - wie Mensch und KI zusammenarbeiten

August 24 DO 2023
injixo
Vergangen

Donnerstag, August 24, 2023

CLUB Round Table in NRW

Juli 5 MI 2023
Unveiling the Power of injixo Workforce Management A 30-Minute Demo
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English

Mittwoch, Juli 5, 2023

Unveiling the Power of injixo Workforce Management: A 30-Minute Tour

Mai 23 DI 2023
injixo
Ashley Kalcic Catherine Schlesser Anshita Verma
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English

Dienstag, Mai 23, 2023

From Good to Great - Elevate Customer Experience with Workforce Management and Omnichannel Engagement

Ashley Kalcic, Catherine Schlesser, Anshita Verma
April 25 DI 2023
injixo
The Forum
Vergangen
English

Dienstag, April 25, 2023

Customer Strategy & Planning Conference - Nottingham Belfry Hotel (UK)

The Forum
April 19 MI 2023
injixo
Chris Mounce Garth Hinkel Chris Dealy
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English

Mittwoch, April 19, 2023

Unlocking operational excellence Workforce Management and Quality Assurance Masterclass

Chris Mounce, Garth Hinkel, Chris Dealy
März 15 MI 2023
injixo
Kerry Turney Zoya Naseem Chris Dealy
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English

Mittwoch, März 15, 2023

Striking the Right Balance: Workload, Workforce & Customer Satisfaction

Kerry Turney, Zoya Naseem, Chris Dealy
Dezember 19 SO 2021
injixo
Ed Alcock John Devlin Layne Edwards Chris Dealy
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English

Sonntag, Dezember 19, 2021

Ingredients of the contact center outsourcers' secret sauce

Ed Alcock, John Devlin, Layne Edwards, Chris Dealy
November 16 DI 2021
injixo
Steve Chaplin Chris Dealy
Vergangen
English

Dienstag, November 16, 2021

Masterclass in WFM long-range forecasting and capacity planning for contact centers

Steve Chaplin, Chris Dealy
Mai 27 DO 2021
injixo
Ian Robertson Simon Waldron Chris Dealy
Vergangen
English

Donnerstag, Mai 27, 2021

Trade secrets every planner should know about WFM reporting & analysis

Ian Robertson, Simon Waldron, Chris Dealy
April 27 DI 2021
injixo
Dean Couchman John Wade Chris Dealy
Vergangen
English

Dienstag, April 27, 2021

6 Top Tips for Contact Center Scheduling

Dean Couchman, John Wade, Chris Dealy
März 23 DI 2021
injixo
John Frehse Chris Dealy
Vergangen
English

Dienstag, März 23, 2021

The Impact of Agent Engagement and Empowerment on WFM

John Frehse, Chris Dealy
Februar 23 DI 2021
injixo
Nicole Charbonneau Vicki Herrell Chris Dealy
Vergangen
English

Dienstag, Februar 23, 2021

What we learned in 2020: Insights from the SWPP survey

Nicole Charbonneau, Vicki Herrell, Chris Dealy
Januar 27 MI 2021
injixo
Todd Gladden Rebecca Waterson Chris Dealy
Vergangen
English

Mittwoch, Januar 27, 2021

Real-time Management: What 'Good' Looks Like

Todd Gladden, Rebecca Waterson, Chris Dealy
Dezember 9 MI 2020
injixo
Charles Watson Chris Dealy Adeel Rahman
Vergangen
English

Mittwoch, Dezember 9, 2020

How To Make A Rock-Solid Business Case For Workforce Management Software

Charles Watson, Chris Dealy, Adeel Rahman
November 19 DO 2020
injixo
Chris Dealy John Casey Michele Pepe
Vergangen
English

Donnerstag, November 19, 2020

What You’ll Need to Know About Forecasting

Chris Dealy, John Casey, Michele Pepe
September 24 DO 2020
injixo
John Casey Jonty Pearce Graeme Gabriel
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English

Donnerstag, September 24, 2020

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

John Casey, Jonty Pearce, Graeme Gabriel
September 10 DO 2020
injixo
Chris Ward Graeme Gabriel Ian Halliwell
Vergangen
English

Donnerstag, September 10, 2020

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Chris Ward, Graeme Gabriel, Ian Halliwell
August 27 DO 2020
injixo
Matthew Eccles Simon Waldron
Vergangen
English

Donnerstag, August 27, 2020

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Matthew Eccles, Simon Waldron
August 13 DO 2020
injixo
Graeme Gabriel Phil Anderson
Vergangen
English

Donnerstag, August 13, 2020

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Graeme Gabriel, Phil Anderson
Februar 28 DO 2019
injixo
Charles Watson Simon Waldron Shai Berger
Vergangen
English

Donnerstag, Februar 28, 2019

How to Efficiently Manage SL with the Right Technology

Charles Watson, Simon Waldron, Shai Berger
Juni 23 FR 2017
injixo
Sean B. Hawkins Chris Dealy
Vergangen
English

Freitag, Juni 23, 2017

How to Improve Professional Development in the Contact Center

Sean B. Hawkins, Chris Dealy
Juni 15 DO 2017
injixo
Charles Watson Chris Dealy
Vergangen
English

Donnerstag, Juni 15, 2017

Contact Center Forecasting 2.0

Charles Watson, Chris Dealy
März 2 DO 2017
injixo
Charles Watson Chris Dealy
Vergangen
English

Donnerstag, März 2, 2017

How to build a strong WFM team

Charles Watson, Chris Dealy
Dezember 1 DO 2016
injixo
Charles Watson Chris Dealy Wendy Fowler
Vergangen
English

Donnerstag, Dezember 1, 2016

Perfect Skills-based-routing in the contact center

Charles Watson, Chris Dealy, Wendy Fowler
September 13 DI 2016
injixo
Charles Watson Chris Dealy
Vergangen
English

Dienstag, September 13, 2016

Excellence in Scheduling

Charles Watson, Chris Dealy