Calendario de eventos de injixo

Reserva tu sitio en los próximos webinars de injixo y visualiza bajo demanda las grabaciones de los eventos ya realizados

calendar
Mayo 9 JUE 2024
ccma-webinar-events-page
Leigh Hopwood - CCMA Peter Lonsdale - McDonald's Chris Dealy - injixo
Realizado
English

Jueves, Mayo 9, 2024

Managing Work-life Balance for Productivity Gains

Leigh Hopwood - CCMA, Peter Lonsdale - McDonald's, Chris Dealy - injixo
Marzo 21 JUE 2024
injixo-events-page-wewfm-webinar-24-1
Realizado
English

Jueves, Marzo 21, 2024

WFM Industry Landscape

Marzo 7 JUE 2024
events-page-contact-centre-schedulin
Realizado
English

Jueves, Marzo 7, 2024

Contact Centre Scheduling: What you need to know in 2024

Diciembre 7 JUE 2023
techlab-cycle-employee-engagement-eventspage
Realizado
English

Jueves, Diciembre 7, 2023

injixo TechLab: Dissecting the WFM Cycle

Noviembre 23 JUE 2023
techlab-cycle-intradaymgnt-eventspage
Realizado
English

Jueves, Noviembre 23, 2023

injixo TechLab: Dissecting the WFM Cycle

Noviembre 9 JUE 2023
techlab-cycle-scheduling-eventspage (1)
Realizado
English

Jueves, Noviembre 9, 2023

injixo TechLab: Dissecting the WFM Cycle

Noviembre 8 MIÉ 2023
injixo
The Forum
Realizado
English

Miércoles, Noviembre 8, 2023

Community Conference - Hilton Newcastle Gateshead (UK)

The Forum
Noviembre 2 JUE 2023
contact-center-workforce-management-trade-secrets-from-3-award-winning-planning-managers
Realizado
English

Jueves, Noviembre 2, 2023

Contact center workforce management: trade secrets from 3 award-winning planning managers

Octubre 23 LUN 2023
injixo
ICUCCC
Realizado
English

Lunes, Octubre 23, 2023

2023 lnternational Credit Union Contact Center Conference

ICUCCC
Octubre 12 JUE 2023
techlab-cycle-forecasting-eventspage
Realizado
English

Jueves, Octubre 12, 2023

injixo TechLab: Dissecting the WFM Cycle

Julio 5 MIÉ 2023
Unveiling the Power of injixo Workforce Management A 30-Minute Demo
Realizado
English

Miércoles, Julio 5, 2023

Unveiling the Power of injixo Workforce Management: A 30-Minute Tour

Mayo 23 MAR 2023
injixo
Ashley Kalcic Catherine Schlesser Anshita Verma
Realizado
English

Martes, Mayo 23, 2023

From Good to Great - Elevate Customer Experience with Workforce Management and Omnichannel Engagement

Ashley Kalcic, Catherine Schlesser, Anshita Verma
Abril 25 MAR 2023
injixo
The Forum
Realizado
English

Martes, Abril 25, 2023

Customer Strategy & Planning Conference - Nottingham Belfry Hotel (UK)

The Forum
Abril 19 MIÉ 2023
injixo
Chris Mounce Garth Hinkel Chris Dealy
Realizado
English

Miércoles, Abril 19, 2023

Unlocking operational excellence Workforce Management and Quality Assurance Masterclass

Chris Mounce, Garth Hinkel, Chris Dealy
Marzo 15 MIÉ 2023
injixo
Kerry Turney Zoya Naseem Chris Dealy
Realizado
English

Miércoles, Marzo 15, 2023

Striking the Right Balance: Workload, Workforce & Customer Satisfaction

Kerry Turney, Zoya Naseem, Chris Dealy
Diciembre 19 DOM 2021
injixo
Ed Alcock John Devlin Layne Edwards Chris Dealy
Realizado
English

Domingo, Diciembre 19, 2021

Ingredients of the contact center outsourcers' secret sauce

Ed Alcock, John Devlin, Layne Edwards, Chris Dealy
Noviembre 16 MAR 2021
injixo
Steve Chaplin Chris Dealy
Realizado
English

Martes, Noviembre 16, 2021

Masterclass in WFM long-range forecasting and capacity planning for contact centers

Steve Chaplin, Chris Dealy
Mayo 27 JUE 2021
injixo
Ian Robertson Simon Waldron Chris Dealy
Realizado
English

Jueves, Mayo 27, 2021

Trade secrets every planner should know about WFM reporting & analysis

Ian Robertson, Simon Waldron, Chris Dealy
Abril 27 MAR 2021
injixo
Dean Couchman John Wade Chris Dealy
Realizado
English

Martes, Abril 27, 2021

6 Top Tips for Contact Center Scheduling

Dean Couchman, John Wade, Chris Dealy
Marzo 23 MAR 2021
injixo
John Frehse Chris Dealy
Realizado
English

Martes, Marzo 23, 2021

The Impact of Agent Engagement and Empowerment on WFM

John Frehse, Chris Dealy
Febrero 23 MAR 2021
injixo
Nicole Charbonneau Vicki Herrell Chris Dealy
Realizado
English

Martes, Febrero 23, 2021

What we learned in 2020: Insights from the SWPP survey

Nicole Charbonneau, Vicki Herrell, Chris Dealy
Enero 27 MIÉ 2021
injixo
Todd Gladden Rebecca Waterson Chris Dealy
Realizado
English

Miércoles, Enero 27, 2021

Real-time Management: What 'Good' Looks Like

Todd Gladden, Rebecca Waterson, Chris Dealy
Diciembre 9 MIÉ 2020
injixo
Charles Watson Chris Dealy Adeel Rahman
Realizado
English

Miércoles, Diciembre 9, 2020

How To Make A Rock-Solid Business Case For Workforce Management Software

Charles Watson, Chris Dealy, Adeel Rahman
Noviembre 19 JUE 2020
injixo
Chris Dealy John Casey Michele Pepe
Realizado
English

Jueves, Noviembre 19, 2020

What You’ll Need to Know About Forecasting

Chris Dealy, John Casey, Michele Pepe
Septiembre 24 JUE 2020
injixo
John Casey Jonty Pearce Graeme Gabriel
Realizado
English

Jueves, Septiembre 24, 2020

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

John Casey, Jonty Pearce, Graeme Gabriel
Septiembre 10 JUE 2020
injixo
Chris Ward Graeme Gabriel Ian Halliwell
Realizado
English

Jueves, Septiembre 10, 2020

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Chris Ward, Graeme Gabriel, Ian Halliwell
Agosto 27 JUE 2020
injixo
Matthew Eccles Simon Waldron
Realizado
English

Jueves, Agosto 27, 2020

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Matthew Eccles, Simon Waldron
Agosto 13 JUE 2020
injixo
Graeme Gabriel Phil Anderson
Realizado
English

Jueves, Agosto 13, 2020

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Graeme Gabriel, Phil Anderson
Febrero 28 JUE 2019
injixo
Charles Watson Simon Waldron Shai Berger
Realizado
English

Jueves, Febrero 28, 2019

How to Efficiently Manage SL with the Right Technology

Charles Watson, Simon Waldron, Shai Berger
Junio 23 VIE 2017
injixo
Sean B. Hawkins Chris Dealy
Realizado
English

Viernes, Junio 23, 2017

How to Improve Professional Development in the Contact Center

Sean B. Hawkins, Chris Dealy
Junio 15 JUE 2017
injixo
Charles Watson Chris Dealy
Realizado
English

Jueves, Junio 15, 2017

Contact Center Forecasting 2.0

Charles Watson, Chris Dealy
Marzo 2 JUE 2017
injixo
Charles Watson Chris Dealy
Realizado
English

Jueves, Marzo 2, 2017

How to build a strong WFM team

Charles Watson, Chris Dealy
Diciembre 1 JUE 2016
injixo
Charles Watson Chris Dealy Wendy Fowler
Realizado
English

Jueves, Diciembre 1, 2016

Perfect Skills-based-routing in the contact center

Charles Watson, Chris Dealy, Wendy Fowler
Septiembre 13 MAR 2016
injixo
Charles Watson Chris Dealy
Realizado
English

Martes, Septiembre 13, 2016

Excellence in Scheduling

Charles Watson, Chris Dealy