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Why injixo?
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Extra benefits
- Overview
- injixo Services
- Pricing
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WFM Resources
Plan smarter with the right WFM plan
injixo embraces all contact centers from small to large, across all industries and with diverse planning needs. Our cloud-based WFM platform is available in three product flavors to ensure the perfect fit for your business.
Essential WFM
Start automating your WFM process
- Onboarding package: from $2,000
- 15 users included
- Additional users: $9 per user/month
Includes
- Standard integrations for call data
- Basic Forecast (automated)
- Automated scheduling
- Employee portal
- Dashboards
- Standard reports
- Email support
- Knowledge base
- Two-factor authentication
Advanced WFM
Maximize your WFM performance
- Onboarding package: from $5,000
- 25 users included
- Additional users: $19 per user/month
Includes
- Everything Essential WFM
- Standard integrations for agent status
- Smart Forecast (AI-based)
- Extended scheduling functionality
- Real-time adherence monitoring
- Real-time dashboards
- Reporting API
- Advanced user rights management
- Smart meeting planning
- Priority email support
Enterprise WFM
Adapt WFM to meet any requirement
- Tailored onboarding package
- Custom pricing
Includes
- Everything Essential WFM
- Everything Advanced WFM
- Time management
- Full API access
- Data residency
- Custom DPA
- Custom IT compliance agreement
- Customization options available
- Sandbox environment
- Phone & priority email support
- Dedicated customer success manager
Need help to decide which plan is right for you? Talk to our WFM experts and get a free consultation and recommendation based on your individual planning requirements and needs.
How much money can you save with injixo WFM?
Calculate the expected Return-on-Investment that injixo could deliver to your contact center. In just a few simple steps you can create an ROI report that you can use to build your business case.
Frequently Asked Questions
About our WFM plans
How many users are included in my plan?
Each plan comes with a number of users already included. The “Essential WFM” plan contains 15 users. The “Advanced WFM” comes with 25 users. Please contact us if you’re interested in the “Enterprise WFM” plan.
How are additional users counted?
The total user count includes all employees that can be scheduled (such as agents) plus all users that have login credentials but may not necessarily be scheduled (such as planners). At the end of the month, you will be invoiced based on the highest daily user count of that month, minus the number of users already included in your plan’s base rate (15 for “Essential WFM” and 25 for “Advanced WFM”). As an administrator, you will have full insight into the history of your daily user count, so there won’t be any nasty surprises.
Can I scale my user count up and down as I please?
You can add or remove users any time you want. We charge in arrears for the peak user count for that month.
How quickly can we get started?
You will be able to start soon after your order is placed. Just define your desired start date and our service team will contact you to make it happen!
What’s included in the onboarding package?
Each plan contains an adequate onboarding package to help you get up to speed quickly. During onboarding, we will help you integrate injixo with your ACD and will support you with setting up injixo in order to get the maximum value out of the system. The onboarding package comes with the necessary resources which cover everything you need to know from WFM principles and best practices. If you need further assistance after the onboarding is completed, additional professional services can be booked.
Can you help me with a business case to convince my boss?
Of course - we can support you in preparing a solid business case. We can provide you with relevant documentation, case studies, or make an ROI calculation. Let us know how we can help.
About billing
Are there any hidden expenses?
No. We strive for maximum transparency. All fees are clearly communicated upfront.
Can I get a PO number printed on the invoices?
Yes, you can enter the PO number on the order form.
What payment methods do you accept?
Credit card, check, ACH, and direct debit.
When do we start paying for the service?
The base rate for our plans is due upfront for the year (for example: the yearly base rate for “Essential WFM” is 12 x £299 = £3,588). The fee for the onboarding package will be charged by us after the service has been provided.
How do I cancel my subscription?
You can cancel your subscription by sending us a written notice 1 month before the end of the term.