injixo Services: Accelerate Your Success

Your success matters. Achieve your goals faster with expertise at every step. Level up your performance through our remote service offerings.

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injixo Services: Accelerate Your Success

Discover our extensive selection of professional services

Education Services

Training sessions to get the most out of injixo

ACD Integration Support

Switching your ACD or other contact routing technology? Considering introducing new communication channels (like email, chat, or social)? In this session, you will learn how to integrate and configure injixo with your new external system.

What you can expect:

  • You’ll gain a fully-operational ACD integration, so you’re able to forecast on the basis of historical data.

Team Leader Training

Are you onboarding a new team leader? Or are you in a supervisory role and would like to get up-to-speed fast? Join us for an interactive walk-through and discover the features you’ll need in your daily work.

What you can expect:

  • This session will equip your team leader(s) with a solid understanding of injixo to confidently manage their team using all relevant scheduling and intraday management features.
  • Certificate of completion for you to add on LinkedIn or to show off to your colleagues.

New Planner Training

Get your new planner up-and-running fast with training tailored to your business! Your planner will learn how to use your unique injixo setup and discover other helpful features along the way.

What you can expect:

  • Your new WFM planner will learn the fundamentals to get started using injixo and your unique setup right away.
  • Certificate of completion.

Consulting Services

Strategic advice to maximise business value

Health Check

Is your workforce management tool the best it can be? Learn how to get a success setup by optimising three areas: people, process, and systems. Improve your customer experience, employee engagement, and reduce your costs!

What you can expect:

  • A thorough investigation by an experienced injixo Customer Success Manager to individually assess the status quo and current challenges of your WFM setup.
  • A detailed report that includes the health assessment and a set of recommendations to achieve success.

What-if Scenario Workshop

Want to find out how many people you need to cover your expected growth? What if you introduce social media or chat to the mix? Together with you, we’ll run what-if experiments to help you discover the answers you need to make informed decisions.

What you can expect:

  • Together, we’ll run projections to answer your specific planning questions.
  • Depending on your scenario, you may receive a tailored report, new configurations within your system, or updates that help you make a better assessment.

Schedule Optimisation Workshop

Make an impact and elevate your planning! With this workshop, you'll learn how to get the most value from injixo through various schedule optimisations. With an expert, you'll discover how to improve your coverage while saving resources.

What you can expect:

  • At the end of the workshop, you will have implemented at least one schedule optimisation that aligns with your business needs or identified the necessary scheduling changes to improve your ROI.
  • You gain the insights needed to communicate necessary changes with stakeholders in your organization.

Technical Audit and Cleanup

Don’t have a clear overview of your injixo setup? With more than one admin, your configuration data or settings can get messy. Our WFM experts will analyze your setup, correct technical flaws, and provide recommendations to increase the performance and stability of your system.

What you can expect:

  • You will receive a detailed report about all changes made coupled with concrete recommendations and best practices for improvement.
  • At the end of the workshop, you will have an updated injixo setup that aligns with your business needs (as identified and scoped after the Health Check).

Enhanced Reporting

Do you need more than the standard reports? Let’s guide you in creating custom reporting using the injixo API. Together, we’ll tailor your reports to your stakeholders’ specific needs or hand over the reins for you to use your injixo data freely.

What you can expect:

  • You will understand how to use the injixo API for your specific reporting needs. This includes Excel or integration to your business intelligence or warehouse solution.
  • When applicable, you will create or be empowered to create your own enhanced reports.
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Looking for a service that isn’t mentioned above?

Send us a message and let us know what you need!

Expertise you can trust

Your services team are experts in WFM, injixo, and beyond. Take your projects to the next level with experts who understand your goals.

Meet two of your customer success teammates in the UK:

Graeme Gabriel

Graeme Gabriel

With over 30 years experience in the contact centre industry, Graeme is experienced in many WFM roles - from agent, Team Manager, Back Office Manager, ACD Administrator, Forecaster and Scheduler as well as Head of Planning. He has spent the last 20 years engaged in training and consulting, helping organisations implement and reengineer WFM processes.

Scott Moss

Scott Moss

Scott is hugely passionate about sharing best practice, and with over 20 years of industry experience in varying sectors, he certainly has some knowledge to share. Since joining injixo in 2014, he has dedicated his time to providing training, support, best practices and consultancy services to injixo customers.

Graeme and Scott are part of our expert injixo team that supports you around the globe.

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Would you like to discover which service is the right fit for you? Do you have questions or would you like to book a customised service?

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