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Our customers love what we do

• Team empowerment with less effort

  With injixo, a single planning specialist can analyze and create forecasts in less than an hour. That’s an eightfold reduction in effort. And we can already see the accuracy and power of injixo’s automatic forecasting. We’re getting fewer questions about our numbers, reflecting an improved perception of the planning team by operations. The team are more confident. The team feel enabled to drive better outcomes. And we’ve enjoyed support from injixo at every step.

• Empower agents & team leaders

  injixo improved our team members engagement levels. Team leaders no longer have to struggle as injixo forecast is accurate and the optimization does the hard work for them. injixo has literally changed our world!!

• Easy to learn, simple to use

  Simple to use and effective. With accurate forecasts, comprehensive scheduling and an easy to use ‘real-time’ adherence monitor we have been able to reduce our budgeted FTE and achieved our SL every month.

• A higher level of product support

  In my career, I've worked with a lot of vendors... injixo has one of the best and most attentive support networks I've ever worked with. We all know, at times, support effectiveness can fluctuate with organizational growth, but injixo continues to support their product at a high level. It builds my confidence in their product. The new features being added are also exciting and something to look forward to as a WFM professional.

• Quick ROI, considerable improvement in staffing

  The improvement in staff hours being delivered to front line services had been so good that the product had paid for itself within the first 4 months of usage.

• Happy agents, happy customers, happy end

  With injixo we've achieved a 98% call answer rate and maintained a 95% service level, while at the same time reducing headcount through natural staff turnover. Plus, my employees are happier, they see their rotas in advance and have the ability to swap shifts easily.

• Excellent and personal customer care at all times

  I love the injixo team's flexibility, agility, and intense customer focus. Every time I have any question they not only are Johnny-on-the-spot, but go way past above and beyond to make sure I am cared for.

• Real hands-on support and commitment

  The injixo team is highly committed to delivering on what they promise. They have proven numerous times how passionate they are on providing optimal customer experience by dedicating time, effort and determination to fix issues, give advice and provide hands-on support that went beyond and above my expectations.