Calendario de eventos de injixo

Reserva tu sitio en los próximos webinars de injixo y visualiza bajo demanda las grabaciones de los eventos ya realizados

Calendario de eventos de injixo
Mayo 27 JUE 2021
Trade secrets every planner should know about WFM reporting & analysis
Ian Robertson Simon Waldron Chris Dealy
Próximamente
English

Jueves, Mayo 27, 2021

Trade secrets every planner should know about WFM reporting & analysis

Ian Robertson, Simon Waldron, Chris Dealy
Abril 27 MAR 2021
6 Top Tips for Contact Center Scheduling in 2021
Dean Couchman John Wade Chris Dealy
Próximamente
English

Martes, Abril 27, 2021

6 Top Tips for Contact Center Scheduling in 2021

Dean Couchman, John Wade, Chris Dealy
Marzo 23 MAR 2021
The Impact of Agent Engagement and Empowerment on WFM in 2021
John Frehse Chris Dealy
Realizado
English

Martes, Marzo 23, 2021

The Impact of Agent Engagement and Empowerment on WFM in 2021

John Frehse, Chris Dealy
Febrero 23 MAR 2021
What we learned in 2020: Insights from the SWPP survey
Vicki Herrell Nicole Charbonneau Chris Dealy
Realizado
English

Martes, Febrero 23, 2021

What we learned in 2020: Insights from the SWPP survey

Vicki Herrell, Nicole Charbonneau, Chris Dealy
Enero 27 MIÉ 2021
Real-time Management: What 'Good' Looks Like in 2021
Todd Gladden Rebecca Waterson Chris Dealy
Realizado
English

Miércoles, Enero 27, 2021

Real-time Management: What 'Good' Looks Like in 2021

Todd Gladden, Rebecca Waterson, Chris Dealy
Diciembre 9 MIÉ 2020
How To Make A Rock-Solid Business Case For Workforce Management Software
Charles Watson Chris Dealy Adeel Rahman
Realizado
English

Miércoles, Diciembre 9, 2020

How To Make A Rock-Solid Business Case For Workforce Management Software

Charles Watson, Chris Dealy, Adeel Rahman
Noviembre 19 JUE 2020
What You’ll Need to Know About Forecasting in 2021
Chris Dealy John Casey Michele Pepe
Realizado
English

Jueves, Noviembre 19, 2020

What You’ll Need to Know About Forecasting in 2021

Chris Dealy, John Casey, Michele Pepe
Septiembre 24 JUE 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)
John Casey Jonty Pearce Graeme Gabriel
Realizado
English

Jueves, Septiembre 24, 2020

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

John Casey, Jonty Pearce, Graeme Gabriel
Septiembre 10 JUE 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)
Chris Ward Graeme Gabriel Ian Halliwell
Realizado
English

Jueves, Septiembre 10, 2020

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Chris Ward, Graeme Gabriel, Ian Halliwell
Agosto 27 JUE 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)
Matthew Eccles Simon Waldron
Realizado
English

Jueves, Agosto 27, 2020

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Matthew Eccles, Simon Waldron
Agosto 13 JUE 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)
Graeme Gabriel Phil Anderson
Realizado
English

Jueves, Agosto 13, 2020

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Graeme Gabriel, Phil Anderson
Febrero 28 JUE 2019
How to Efficiently Manage SL with the Right Technology
Charles Watson Simon Waldron Shai Berger
Realizado
English

Jueves, Febrero 28, 2019

How to Efficiently Manage SL with the Right Technology

Charles Watson, Simon Waldron, Shai Berger
Junio 23 VIE 2017
How to Improve Professional Development in the Contact Center
Sean B. Hawkins Chris Dealy
Realizado
English

Viernes, Junio 23, 2017

How to Improve Professional Development in the Contact Center

Sean B. Hawkins, Chris Dealy
Junio 15 JUE 2017
Contact Center Forecasting 2.0
Charles Watson Chris Dealy
Realizado
English

Jueves, Junio 15, 2017

Contact Center Forecasting 2.0

Charles Watson, Chris Dealy
Marzo 2 JUE 2017
How to build a strong WFM team
Charles Watson Chris Dealy
Realizado
English

Jueves, Marzo 2, 2017

How to build a strong WFM team

Charles Watson, Chris Dealy
Diciembre 1 JUE 2016
Perfect Skills-based-routing in the contact center
Charles Watson Wendy Fowler Chris Dealy
Realizado
English

Jueves, Diciembre 1, 2016

Perfect Skills-based-routing in the contact center

Charles Watson, Wendy Fowler, Chris Dealy
Septiembre 13 MAR 2016
Excellence in Scheduling
Charles Watson Chris Dealy
Realizado
English

Martes, Septiembre 13, 2016

Excellence in Scheduling

Charles Watson, Chris Dealy