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Libreria delle risorse di Workforce Management

Scopri interessanti e-book, webinar e altre risorse gratuite per il Workforce Management e il Contact Center.

Ottieni le risorse Nuovo del WFM?
Libreria delle risorse di Workforce Management

Attenzione: le nostre risorse sono attualmente disponibili solo in inglese e tedesco, ma stiamo lavorando duramente per tradurre il contenuto in altre lingue il più presto possibile.

Filtra per
Altro ContactBabel Inner Circle Guide to Omnichannel Workforce Optimization
en Team injixo

ContactBabel Inner Circle Guide to Omnichannel Workforce Optimization
Altro Discover the Power of Workforce Management Podcast
en Team injixo

Discover the Power of Workforce Management Podcast
E-Books Workforce Management Trends 2023
en Team injixo

Workforce Management Trends 2023
E-Books Contact Center BPO: 8 Proven Success Strategies
en Team injixo

Contact Center BPO: 8 Proven Success Strategies
E-Books The Five Steps to Accurate Contact Center Forecasting
en Team injixo

The Five Steps to Accurate Contact Center Forecasting
E-Books The Practical Guide to Optimizing CX in Your Contact Center
en Team injixo

The Practical Guide to Optimizing CX in Your Contact Center
Altro Brochure: injixo Workforce Management
en Team injixo

Brochure: injixo Workforce Management
Altro Checklist: WFM Software Must-Haves
en Team injixo

Checklist: WFM Software Must-Haves
Altro Online WFM Return-on-Investment Calculator
en Team injixo

Online WFM Return-on-Investment Calculator
E-Books The Ultimate Guide to Forecasting with Excel
en Team injixo

The Ultimate Guide to Forecasting with Excel
E-Books The Candid Guide to Achieving Service Level Like You Own It
en Team injixo

The Candid Guide to Achieving Service Level Like You Own It
E-Books 12 Steps to Successfully Implement WFM in a Busy Contact Centre
en Team injixo

12 Steps to Successfully Implement WFM in a Busy Contact Centre
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 2
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 2
E-Books The Complete Call Center Employee Engagement E-Book
en Team injixo

The Complete Call Center Employee Engagement E-Book
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 1
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 1
E-Books The Must-Have Guide to Accurate Call Center Forecasting
en Team injixo

The Must-Have Guide to Accurate Call Center Forecasting
E-Books How to Be a Call Center Workforce Management Superstar
en Team injixo

How to Be a Call Center Workforce Management Superstar
Video PlanCon 2019 - Latest Thinking on Scheduling
en Jonty Pearce

PlanCon 2019 - Latest Thinking on Scheduling
Video PlanCon 2019 - Does Size Matter … in Planning?
en Steven Miller

PlanCon 2019 - Does Size Matter … in Planning?
Altro Service Level Agreement (SLA) Toolkit
en Team injixo

Service Level Agreement (SLA) Toolkit
Altro 2019 - Contact Centre WFM Benchmark Report
en Team injixo

2019 - Contact Centre WFM Benchmark Report
Video PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
en Jason Bartram

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Video Employee Engagement
en Simon Waldron

Employee Engagement