Prodotto WFM
Forecast Sempre la miglior previsione possibile
Plan Pianificazioni ottimizzate
Meetings
Gestione in tempo reale Potente monitoraggio delle prestazioni
Portale dipendenti Opzioni intuitive di self-service per agenti
Risorse
Che cos’è il WFM Introduzione generale al WFM
Biblioteca Un tuffo nel WFM
Testimonianze dei clienti Storie di clienti soddisfatti
Blog Aggiornamenti regolari sul mondo del WFM
Calcolatore ROI Prepara un business case
Academy Scopri injixo in modo semplice ed efficace
Servizi
Prezzi
Demo Login
IT
English Deutsch Français Español Italiano Nederlands

Libreria delle risorse di Workforce Management

Scopri interessanti e-book, webinar e altre risorse gratuite per il Workforce Management e il Contact Center.

Ottieni le risorse Nuovo del WFM?
Libreria delle risorse di Workforce Management

Attenzione: le nostre risorse sono attualmente disponibili solo in inglese e tedesco, ma stiamo lavorando duramente per tradurre il contenuto in altre lingue il più presto possibile.

Filtra per
E-Books Workforce Management Trends 2023
en Team injixo

Workforce Management Trends 2023
E-Books Contact Center BPO: 8 Proven Success Strategies
en Team injixo

Contact Center BPO: 8 Proven Success Strategies
E-Books The Five Steps to Accurate Contact Center Forecasting
en Team injixo

The Five Steps to Accurate Contact Center Forecasting
E-Books The Practical Guide to Optimizing CX in Your Contact Center
en Team injixo

The Practical Guide to Optimizing CX in Your Contact Center
Altro Brochure: injixo Workforce Management
en Team injixo

Brochure: injixo Workforce Management
Altro Checklist: WFM Software Must-Haves
en Team injixo

Checklist: WFM Software Must-Haves
Altro Online WFM Return-on-Investment Calculator
en Team injixo

Online WFM Return-on-Investment Calculator
E-Books The Ultimate Guide to Forecasting with Excel
en Team injixo

The Ultimate Guide to Forecasting with Excel
E-Books The Candid Guide to Achieving Service Level Like You Own It
en Team injixo

The Candid Guide to Achieving Service Level Like You Own It
E-Books 12 Steps to Successfully Implement WFM in a Busy Contact Centre
en Team injixo

12 Steps to Successfully Implement WFM in a Busy Contact Centre
E-Books The Best Cloud Software for Contact Centers
en Team injixo

The Best Cloud Software for Contact Centers
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 2
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 2
E-Books The Complete Call Center Employee Engagement E-Book
en Team injixo

The Complete Call Center Employee Engagement E-Book
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 1
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 1
E-Books The Must-Have Guide to Accurate Call Center Forecasting
en Team injixo

The Must-Have Guide to Accurate Call Center Forecasting
E-Books How to Be a Call Center Workforce Management Superstar
en Team injixo

How to Be a Call Center Workforce Management Superstar
Video PlanCon 2019 - Welcome Keynote PlanCon UK
en Peter Bollenbeck

PlanCon 2019 - Welcome Keynote PlanCon UK
Video PlanCon 2019 - Latest Thinking on Scheduling
en Jonty Pearce

PlanCon 2019 - Latest Thinking on Scheduling
Video PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
en Martin Hill-Wilson

PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
Video PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
en Steve Woosey, David Davies

PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
Video PlanCon 2019 - WFM 2.0 - What the Future Holds
en John Casey

PlanCon 2019 - WFM 2.0 - What the Future Holds
Video PlanCon 2019 - Plan Smarter with injixo: Top Tips
en Dean Couchman, Ray Agar

PlanCon 2019 - Plan Smarter with injixo: Top Tips
Video PlanCon 2019 - Does Size Matter … in Planning?
en Steven Miller

PlanCon 2019 - Does Size Matter … in Planning?
Video PlanCon 2019 - Five WFM Hacks You will Need in 2020
en Panel

PlanCon 2019 - Five WFM Hacks You will Need in 2020
Video PlanCon 2019 - Win Customers for Life Using Omnichannel Support
en Abhishek Somani

PlanCon 2019 - Win Customers for Life Using Omnichannel Support
Altro Service Level Agreement (SLA) Toolkit
en Team injixo

Service Level Agreement (SLA) Toolkit
Altro 2019 - Contact Centre WFM Benchmark Report
en Team injixo

2019 - Contact Centre WFM Benchmark Report
Video PlanCon 2018 - Welcome Keynote PlanCon UK
en Peter Bollenbeck

PlanCon 2018 - Welcome Keynote PlanCon UK
Video PlanCon 2018 - Resource Planning: Back to the Future
en John Casey

PlanCon 2018 - Resource Planning: Back to the Future
Video PlanCon 2018 - Technology Trends in WFM
en Simon Waldron

PlanCon 2018 - Technology Trends in WFM
Video PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
en Jason Bartram

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Video PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
en Chris Dealy

PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
Video PlanCon 2018 - Top Challenges in Contact Centre Planning
en Jonty Pearce

PlanCon 2018 - Top Challenges in Contact Centre Planning
Video Employee Engagement
en Simon Waldron

Employee Engagement