When do I start paying for the service?
Billing starts as soon as the service is activated. With activation, the first user is created and there will be a monthly fee based on user count. Workloads are only billed in the months of their usage.
When and how are workloads charged?
By default, every new workload that you create is in test mode and is not charged for. Such ‘test’ workloads allow you to get an idea of the power of injixo Forecast or to try out new workload configurations. Forecasts of test-workloads are functionally restricted and cannot be fully used in subsequent scheduling steps. In order to take advantage of the full injixo Forecast functionality for a specific workload, just switch it to ‘live’ mode. From then on the workload is charged. At the end of the month, you will receive an invoice based on the total number of live workloads for that month. Your admin can monitor the actual state and history of the total number of live workloads at any time for maximum transparency and cost control.
Will a user still be counted even though I deleted her/him?
No, unless that user is also recorded as an employee who can be scheduled. In this case she/he will continue to be counted until you either delete the employee or assign a leave date in the past.
Why am I not getting billed for some of my employees?
If employees are marked as having left the business, i.e. they are given a leave date in the past, they are no longer counted. As soon as the leave date is removed or set to a future date, they are counted again.
Can I see a copy of previous invoices?
Any injixo user with the admin role can download any previous invoice. We send billing related emails to all the contacts shown under billing contacts.
Why is my last bill higher than my current user count?
Because last month you had more users at peak than you currently have. Remember, we invoice at the end of each month for the peak user count during that month.
Is there a history of my user and ‘live’ workload counts?
Yes, there is. We made billing transparent by publishing the daily user count and accumulated ‘live’ workload counts. If you are a subscriber, please take a look at your subscription overview page and check the chart.
How can I access my invoices?
New invoices are automatically sent as PDF to all billing contacts. But you can also download all invoices under your company’s account.
How can I get a PO number quoted on invoices?
You are free to add further details like a PO number below your address under billing details.
Can I get the invoice sent to my Finance department?
Yes. Any injixo admin user can enter any email address under billing contacts.
Can you send us a receipt when you receive payment?
We do not send receipts. If an invoice remains unpaid, we will notify you via your billing contacts.
How can I dispute an invoice?
Just hit reply on the billing email that you dispute.
How can I change my billing address or other details?
You can maintain your billing address under billing details.
What payment methods do you accept?
ACH, Checks or Credit card.
How do I cancel my subscription?
Please have your account administrator send us an email.
