Powerful WFM,
Simple Pricing

Our simple pay-per-use pricing model enables small and large contact centers alike to experience the full power of professional WFM - with maximum flexibility, ultimate scalability and minimum effort. There’s a bulletproof business case for adopting injixo in your contact center. No need for a capex budget or heavy IT project, no servers to buy and maintain - instead you have full cost control.
Sounds good? Hell, yes!

Plan smarter with the right WFM package

injixo embraces all contact centers from small to large, across all industries and with diversified planning needs. Our cloud-based WFM platform is available in two product flavors such as injixo Classic and injixo Enterprise to ensure the perfect fit for your business.

Most popular

Classic

Standard WFM Platform
$ 9 Per User / Month

Enterprise

Custom WFM Platform
From $ 29 Per User / Month
Features
Basic Forecast
Fully-automatic forecasting based on average calculations and linear trend for up to 365 days
Volume, AHT, staffing requirements
Call, chats, social media, emails, tickets, documents
Daily, weekly patterns
Automatically updated once per week
Smart Forecast ADD-ON
$39 Per Workload / Month
Fully-automatic forecasting powered by machine learning for up to 365 days
Volume, AHT, staffing requirements
Call, chats, social media, emails, tickets, documents
Daily, weekly, monthly and yearly patterns
Events, trends & seasonality detection
Automatically updates every 15 minutes
Scheduling
Automatic, fully optimized and rule-compliant schedule
Consideration of employee preferences via Shift Bidding
Static repeating sequences of shifts
Multi-skill, multi-channel, multi-site capabilities
Time-off Management
Support for annualized hours scheduling
Support of complex decentralized multi-site scheduling
Configurable optimization algorithms
Configurable automated scheduling workflows
Intraday Management
Analysis of all standard KPIs (e.g. service level, forecast variance, over- and understaffing, actual vs planned)
Manual shift management/adjustments
Full visibility of team schedules for supervisors
Adherence reporting over agent status
Real-Time Adherence monitoring
Configurable real-time KPIs management and monitoring
Agent Portal
Accessible anytime with any device
Always up-to-date information on schedules
Calendar integration and notifications
Support of shift bidding
Support of shift swaps
Support of personal preferences and availability
Vacation requests and entitlements
Administration and Settings
Initial bulk master data upload (via csv)
Customized master data synchronisation (from HR)
Standard set of user roles
Standard planning rules & contracts
Configurable user roles, groups and settings (multi-client capability)
Reporting
Reporting dashboard on all standard KPIs
Standard reports including export and mailing options
Access to WFM data via injixo API
Configurable automated reporting workflow
Integrations
External Systems
Native integrations for standard ACDs and CRMs
Import of calls, chats, documents, emails, social media, tickets and historical agent status every 15 minutes
Import of agent status in real-time
Native integration of other standard 3rd party tools (e.g. time-management, HR)
Services
Onboarding & Support
Standard onboarding package & success plan
Self-service knowledge base (injixo Docs)
Support through ticket system
Delivery
Public cloud (via AWS)
Public cloud (via any other cloud provider)
Local cloud (via AWS) or private cloud (internal or enterprise cloud)
Hybrid cloud delivery option (database hosted by customer, use of additional services and features from the cloud)
Sandbox - Test environment with demo or own data
Most popular

Classic

Standard WFM Platform
$ 9 Per User / Month
Features
Basic Forecast
Automatically updated once per week
Call, chats, social media, emails, tickets, documents
Daily, weekly patterns
Fully-automatic forecasting based on average calculations and linear trend for up to 365 days
Volume, AHT, staffing requirements
Smart Forecast ADD-ON
$39 Per Workload / Month
Automatically updates every 15 minutes
Call, chats, social media, emails, tickets, documents
Daily, weekly, monthly and yearly patterns
Events, trends & seasonality detection
Fully-automatic forecasting powered by machine learning for up to 365 days
Volume, AHT, staffing requirements
Scheduling
Automatic, fully optimized and rule-compliant schedule
Configurable automated scheduling workflows
Configurable optimization algorithms
Consideration of employee preferences via Shift Bidding
Multi-skill, multi-channel, multi-site capabilities
Static repeating sequences of shifts
Support for annualized hours scheduling
Support of complex decentralized multi-site scheduling
Time-off Management
Intraday Management
Adherence reporting over agent status
Analysis of all standard KPIs (e.g. service level, forecast variance, over- and understaffing, actual vs planned)
Configurable real-time KPIs management and monitoring
Full visibility of team schedules for supervisors
Manual shift management/adjustments
Real-Time Adherence monitoring
Agent Portal
Accessible anytime with any device
Always up-to-date information on schedules
Calendar integration and notifications
Support of personal preferences and availability
Support of shift bidding
Support of shift swaps
Vacation requests and entitlements
Administration and Settings
Configurable user roles, groups and settings (multi-client capability)
Customized master data synchronisation (from HR)
Initial bulk master data upload (via csv)
Standard planning rules & contracts
Standard set of user roles
Reporting
Access to WFM data via injixo API
Configurable automated reporting workflow
Reporting dashboard on all standard KPIs
Standard reports including export and mailing options
Integrations
External Systems
Import of agent status in real-time
Import of calls, chats, documents, emails, social media, tickets and historical agent status every 15 minutes
Native integration of other standard 3rd party tools (e.g. time-management, HR)
Native integrations for standard ACDs and CRMs
Services
Onboarding & Support
Self-service knowledge base (injixo Docs)
Standard onboarding package & success plan
Support through ticket system
Delivery
Hybrid cloud delivery option (database hosted by customer, use of additional services and features from the cloud)
Local cloud (via AWS) or private cloud (internal or enterprise cloud)
Public cloud (via AWS)
Public cloud (via any other cloud provider)
Sandbox - Test environment with demo or own data

Enterprise

Custom WFM Platform
From $ 29 Per User / Month
Features
Basic Forecast
Automatically updated once per week
Call, chats, social media, emails, tickets, documents
Daily, weekly patterns
Fully-automatic forecasting based on average calculations and linear trend for up to 365 days
Volume, AHT, staffing requirements
Smart Forecast ADD-ON
$39 Per Workload / Month
Automatically updates every 15 minutes
Call, chats, social media, emails, tickets, documents
Daily, weekly, monthly and yearly patterns
Events, trends & seasonality detection
Fully-automatic forecasting powered by machine learning for up to 365 days
Volume, AHT, staffing requirements
Scheduling
Automatic, fully optimized and rule-compliant schedule
Configurable automated scheduling workflows
Configurable optimization algorithms
Consideration of employee preferences via Shift Bidding
Multi-skill, multi-channel, multi-site capabilities
Static repeating sequences of shifts
Support for annualized hours scheduling
Support of complex decentralized multi-site scheduling
Time-off Management
Intraday Management
Adherence reporting over agent status
Analysis of all standard KPIs (e.g. service level, forecast variance, over- and understaffing, actual vs planned)
Configurable real-time KPIs management and monitoring
Full visibility of team schedules for supervisors
Manual shift management/adjustments
Real-Time Adherence monitoring
Agent Portal
Accessible anytime with any device
Always up-to-date information on schedules
Calendar integration and notifications
Support of personal preferences and availability
Support of shift bidding
Support of shift swaps
Vacation requests and entitlements
Administration and Settings
Configurable user roles, groups and settings (multi-client capability)
Customized master data synchronisation (from HR)
Initial bulk master data upload (via csv)
Standard planning rules & contracts
Standard set of user roles
Reporting
Access to WFM data via injixo API
Configurable automated reporting workflow
Reporting dashboard on all standard KPIs
Standard reports including export and mailing options
Integrations
External Systems
Import of agent status in real-time
Import of calls, chats, documents, emails, social media, tickets and historical agent status every 15 minutes
Native integration of other standard 3rd party tools (e.g. time-management, HR)
Native integrations for standard ACDs and CRMs
Services
Onboarding & Support
Self-service knowledge base (injixo Docs)
Standard onboarding package & success plan
Support through ticket system
Delivery
Hybrid cloud delivery option (database hosted by customer, use of additional services and features from the cloud)
Local cloud (via AWS) or private cloud (internal or enterprise cloud)
Public cloud (via AWS)
Public cloud (via any other cloud provider)
Sandbox - Test environment with demo or own data
Need help to decide which plan is right for you? Talk to our WFM experts and get a free consultation and recommendation based on your individual planning requirements and needs.

Calculate your monthly cost

Just select the number of users and workloads you need. The pricing is super flexible and automatically adjusts on a pay-per-use basis for optimal cost efficiency and control. This helps you to have the right number of people with the right skills to perfectly serve your customers at the right time, in the best possible way!

Users

In injixo, users cover all employees that can be scheduled (such as agents) plus all users who are not scheduled but have login credentials (such as planners).

Example In a contact center with 1 planner and 50 agents, you would end up with 51 users in total.

Workloads

injixo Forecast predicts the volume and AHT for activities such as calls, chat and emails to calculate your staffing requirement. A “workload” serves as a container for one or more queues used to generate a staffing requirement for one scheduled activity.

Example If you have an activity called “Customer Support Requests” which takes calls from three IVR queues A, B and C, you will use one workload containing the queues A, B and C.

How much money can your contact center save with injixo WFM?

Calculate your Workforce Management Return-on-Investment in a few simple steps and receive a full-blown business case tailored to your situation.

General FAQ

Billing FAQ

Or call us at +1(312)868-0262 to get your questions answered right now.