Powerful WFM, Simple & Clear Pricing

Our simple pay-per-use pricing model enables small and large contact centres alike to experience the full power of professional WFM - with maximum flexibility, ultimate scalability and minimum effort. There’s a bulletproof business case for adopting injixo in your contact centre. No need for a capex budget or heavy IT project, no servers to buy and maintain - instead you have full cost control. Sounds good? Hell, yes!

Plan smarter with the right WFM plan

injixo embraces all contact centres from small to large, across all industries and with diversified planning needs. Our cloud-based WFM platform is available in two product plans to ensure the perfect fit for your business.

Most popular

Classic

Standard WFM Platform
£ 9 Per User / Month

Enterprise

Custom WFM Platform
From £ 29 Per User / Month
+ injixo Forecast £39 per Workload / Month
Features
Integrations
Services
Standard onboarding package & success plan
Personal support by customer success team
Extensive self-service options (knowledge base injixo Docs, e-learnings, manuals)
Extensions
Most popular

Classic

Standard WFM Platform
£ 9 Per User / Month
+ injixo Forecast £39 per Workload / Month
Features
Integrations
Services
Standard onboarding package & success plan
Personal support by customer success team
Extensive self-service options (knowledge base injixo Docs, e-learnings, manuals)
Extensions

Enterprise

Custom WFM Platform
From £ 29 Per User / Month
+ injixo Forecast £39 per Workload / Month
Features
Integrations
Services
Standard onboarding package & success plan
Personal support by customer success team
Extensive self-service options (knowledge base injixo Docs, e-learnings, manuals)
Extensions
Need help to decide which plan is right for you? Talk to our WFM experts and get a free consultation and recommendation based on your individual planning requirements and needs.

Calculate your monthly cost

Just select the number of users and workloads you need. The pricing is super flexible and automatically adjusts on a pay-per-use basis for optimal cost efficiency and control. This helps you to have the right number of people with the right skills to perfectly serve your customers at the right time, in the best possible way!

Users

In injixo, users cover all employees that can be scheduled (such as agents) plus all users who are not scheduled but have login credentials (such as planners).

Example In a contact centre with 1 planner and 50 agents, you would end up with 51 users in total.

Workloads

injixo Forecast predicts the volume and AHT for activities such as calls, chat and emails to calculate your staffing requirement. A “workload” serves as a container for one or more queues used to generate a staffing requirement for one scheduled activity.

Example If you have an activity called “Customer Support Requests” which takes calls from three IVR queues A, B and C, you will use one workload containing the queues A, B and C.

How much money can your contact centre save with injixo WFM?

Calculate your Workforce Management Return-on-Investment in a few simple steps and receive a full-blown business case tailored to your situation.

General FAQ

Billing FAQ

Or call us at +44 (0)333 772 0936 to get your questions answered right now.