Powerful Intraday Management Dashboard
injixo WFM enables efficient and targeted intraday management operations in the contact centre by monitoring all key variables that affect performance, such as offered contacts, staffing levels, forecast variance, over- and under- staffing and much more. Hit your service level targets everytime.
Stay Ahead of the Game
injixo WFM includes powerful tools for monitoring. It gives contact centre planners and workforce managers an always up-to-date overview of the state of play. Users can continuously monitor all relevant metrics, then proactively take corrective action to prevent over- or under-staffing situations.
Easily monitor all key variables that affect service level, abandonment rate and ASA (Average Speed of Answer), including AHT (Average Handle Times), offered contact volumes and staffing levels. injixo WFM enables quick, easy and informed intraday management in the contact centre.
Immediate, Meaningful Feedback
Stay informed with a constantly updated dashboard showing how actual compares to plan. Obtain all relevant metrics for any queue derived from external systems such as ACDs and from injixo forecasting, including the staffing that has been assigned in injixo WFM.
Reduced Task Complexity
With injixo, there is no need to export data from different sources to clunky spreadsheets just to get a graphical visualisation. Manual calculations are not required. Once your queues are in place, injixo automatically analyses and presents them for you.