Your optimal schedule. Every single day.
Don't settle for an inefficient schedule that leaves you with headaches due to staffing gaps, unmet performance goals and unhappy agents. Create fully optimised schedules your agents will love and your customers deserve. Meet service level consistently with significantly less time, effort and cost.Download schedule brochure
99 problems but scheduling ain't one
Contact centre scheduling can be one of the most complex and tedious tasks in workforce management, but it doesn't need to be. injixo takes care of your entire staff scheduling process from start to finish. Our automatic, optimised, and rule-compliant scheduling technology does the job. Create optimal schedules and meet service levels consistently with significantly less time and effort.
Flexible schedules to boost productivity.
Standard schedules based on fixed shift patterns can lead to inefficiencies in performance and affect agent productivity over time. With injixo, you can use and combine diversified scheduling options to create flexible schedules in an instant.
- Use different scheduling methods to create fixed, rotating or fully flexible shifts to fit your strategy. Your agents will be grateful about more variety in their work schedule.
- Discover new options to customise schedules: Build shift sequences and set availability as well as absence quotas to reduce planning effort without compromising on flexibility.
Scalable planning options and scenarios.
When the business grows, scheduling becomes more sophisticated. Service expectations rise, and organisational structures get more complex. As a modern cloud-based SaaS solution, injixo is there to accommodate your scheduling demands now and in the future. Here’s how:
- Manage schedules for multiple sites in one central place. Design schedules that consider different time zones, multiple locations, and a remote workforce.
- Don’t worry about compliance. You can easily create rule-compliant schedules. These can always adhere to legal and contractual terms as well as agreements with individual sites and employees.
A smarter way to plan.
Depending on the environment you’re in, shift planning can become almost impossible to manage without the right tool to support you. Explore an intuitive and user-friendly interface that makes even highly advanced scheduling a breeze.
- Don’t get frustrated with complicated software. With injixo you can easily view and modify schedules using drag-and-drop in our powerful shift centre.
- Quickly identify how your schedules are performing. Clever heatmap technology lets you compare staffing requirements with actual coverage. Now, you can reach your service level anytime.
The best service across channels.
- Ensure your customers are cared for no matter the channel they use. multi-channel scheduling enables you to provide excellent service via phone, email, web chat, social media and more.
- Increase planning flexibility and reduce idle time with multi-skill and -activity configurations. Assign multiple activities and varying skill levels to your agents to maximise productivity.
Schedules that everyone loves.
- Empower your agents to have a say in shift planning. With injixo, you can let agents bid on and swap shifts. Agents can also manage their absence requests with transparency.
- Planners stay in control of the scheduling process by accepting and rejecting shift changes. Allowing others to view schedules increases alignment. It also enables your contact centre to make informed business decisions.
High efficiency at lower cost.
- Increase schedule efficiency and meet service levels more consistently with demand-oriented and fully optimised scheduling.
- Reduce costs and increase profits by minimising over- and understaffing sustainably.
Everything you need for the perfect schedule
Multichannel & skill
Diverse scheduling scenarios and shift patterns
Break & job optimisation
Our customers schedule more than 350k agents worldwide - with great success:
”By implementing injixo, our planning effort has been reduced considerably: Building rosters used to take us up to one week per geographic cell – now, it’s only 15 minutes. The injixo WFM solution enables us to schedule our employees in an effective and optimised manner, taking into account the flexibility of our colleagues while guaranteeing that all the work/life balance fairness rules are respected. Scheduling our colleagues more effectively has resulted in a reduction of outsourcing to third parties and we estimate that this is saving us over £1million per year.”