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Why injixo?
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Extra benefits
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WFM Resources
The First Workforce Management Solution You'll Love
Say "goodbye" to manual work, nasty spreadsheets and complicated software. Say "hello" to a smart WFM solution that makes your life easier, your contact centre better and your customers happier.
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Things you’ll love about our WFM solution for call centres
Focused on making your life easier.
Instead of feeling frustrated with a WFM solution that just adds to your workload, try one that makes planning a breeze.
injixo is an extraordinarily user-friendly and easy-to-navigate WFM solution for call centres. It is designed to save you money, time, and stress - while empowering you to do more with less.
The best support. Local, personal, friendly.
Instead of waiting in line to get support, be delighted with real customer care that deserves the name.
Our WFM experts are always there for you when you need help. Dedicated local support teams and smart self-service options provide you with excellent onboarding, training, and advice to help you in your daily work in the contact centre.
Powerful WFM features to empower you.
Instead of dealing with an inefficient workforce management process, you can automate and optimise your WFM from start to finish.
injixo provides everything you need to take your WFM to a whole new level. Close efficiency gaps and maximise your performance with powerful features and automation capabilities fueled by AI.
Developed with all your stakeholders in mind.
Instead of getting caught in the middle, get aligned on multiple levels to meet both strategic and operational goals effectively.
Great WFM involves juggling the interests of various stakeholders - from management to operations and your customers. With our WFM solution, everybody is cared for. Meet performance goals, increase planning efficiency and make both employees and customers happy.
Your call centre WFM made future-proof.
Instead of feeling trapped with legacy on-premise systems or hybrid tools, embrace the power of pure cloud technology.
injixo makes your WFM future-proof with a true SaaS offering. Benefit from flexible and scalable solutions at lower cost. Always be up to date with the latest feature developments. And the best part is: You can upgrade as your business grows.
A powerful WFM solution with features you can rely on
injixo covers your entire call centre workforce management process from start to finish.
Intrigued about our WFM solution?
See what injixo can do for your contact centre. Explore all features and raise your questions in an individual demo session!
Book your demo nowAll your needs covered in one WFM solution
Each member of your WFM team has unique challenges. injixo supports them all. No matter your role and the nature of your contact centre - we’ve got you covered.
Contact Centre Manager
injixo supports you in achieving your business objectives at lower cost and with higher efficiency.
Workforce Manager / Planner
injixo enables you to maximise forecast accuracy and scheduling efficiency to hit your service level target.
Team leader
injixo helps you to empower your customer service team, monitor schedule adherence, manage shifts and increase agent satisfaction.
IT Operations Manager
injixo makes it easy for you to set up and integrate the software in your IT environment in no time without worrying about security issues and maintenance.
Trusted by contact centres worldwide
Since 1995 we are passionate about supporting our customers on their path to success. Our specialisation in contact centre WFM led us to be the pioneer in both cloud solutions and employee satisfaction. And we won’t break this stride.
Facts we are proud of
people work every day to deliver you the best WFM solution on the market
employees planned worldwide in 33 countries
cost savings reported by customers
reduction in planning effort reported by customers
reduction in call abandonment reported by customers
Call centres love our WFM solution
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Empower agents & team leaders
injixo improved our team members' engagement levels. Team leaders no longer have to struggle, as injixo Forecast is accurate and the optimisation does the hard work for them. injixo has literally changed our world!!
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Easy to learn, simple to use
Simple to use and effective. With accurate forecasts, comprehensive scheduling and an easy to use ‘real-time’ adherence monitor, we have been able to reduce our budgeted FTE and achieved our SL every month.
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Quick ROI, considerable improvement in staffing
The improvement in staff hours being delivered to front line services had been so good that the product had paid for itself within the first 4 months of usage.
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Happy agents, happy customers, happy end
We have maintained a 95% SL, reduced staffing levels by 3 FTE and achieved an average 98% call answer rate. Plus my employees are happier, see their rotas in advance and have the facility to easily swap shifts.
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Excellent and personal customer care at all times
I love the injixo team's flexibility, agility, and intense customer focus. Every time I have any question they not only are Johnny-on-the-spot, but go way past above and beyond to make sure I am cared for.
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Real hands-on support and commitment
The injixo team is highly committed to delivering on what they promise. They have proven numerous times how passionate they are on providing optimal customer experience by dedicating time, effort and determination to fix issues, give advice and provide hands-on support that went beyond and above my expectations.
“We ended up saving the business about £250k. It took us 6 months to deliver that ROI.”