Cloud Workforce Management Software for Contact Centres
Workforce management (WFM) suite for forecasting, scheduling, intraday management and reporting. The cloud WFM software injixo covers the entire workforce management process and helps contact centres do more business and create happier customers while lowering costs and reducing effort.
A variety of features to facilitate your workforce management processes
All-in-one suite of applications that powers workforce management for contact centres of all sizes and helps you master any challenge in workforce planning.
Benefits of workforce management in the cloud
injixo runs on one of the most secure cloud computing environments available today and has been engineered to provide enterprise-grade security and safety for your data as well as maximum uptime. We guarantee minimum availability of 99.5% and we have consistently over-delivered since launch.
Whether you have 50 or 5,000 agents, injixo scales with your needs. Just add and reduce capacity as you go. There is no need to upgrade and fine tune your server infrastructure, so that your IT department can focus on things that really matter.
injixo provides incredibly fast payback. Since it’s delivered as a service in the cloud, you don’t need costly server hardware, upfront capital investment, a big IT project or ongoing maintenance costs. It may be the easiest business case you ever present.
injixo helps you to manage your workforce anytime and anywhere. With our mobile-ready applications, you can easily run your contact centre and access your schedule on your phone or tablet while you are on the go.
Always up to date
injixo takes care of ongoing and seamless updates of all apps and the entire infrastructure, including security updates. Everything is always up to date, so that you can capitalize on the latest functionality and most recent operating environment without delay.
All you need is internet access to get started with injixo. No waiting for a lengthy software implementation project. With integrated online training, support from our experts and a strong community, you won’t believe how quickly you'll see results.