WFM Product
Forecast Always the best possible forecast
Plan Fully-optimized schedules every time
Meetings
Real-Time Management Intraday control
KPI Monitoring Adherence Monitoring Schedule Management
Employee Portal Intuitive agent self-service options
Resources
What is WFM Comprehensive introduction to WFM
Content Library Deep dive into WFM
Customer Stories Customer success stories
injixo Blog Regular updates on WFM trends and tips
ROI Calculator Build a business case
Erlang Calculator Calculate required staffing
Academy Learn injixo quickly and effectively
The Call Center School The Call Center School e-learning courses for every contact center role
Services
Pricing
Demo Login
EN
English Deutsch Français Español Italiano Nederlands

Workforce Management Resources Library

Discover exciting e-books, webinars and other free workforce management and contact center resources.

Get to resources New to WFM?
Workforce Management Resources Library
Filter by
Other Discover the Power of Workforce Management Podcast
Team injixo

Discover the Power of Workforce Management Podcast
E-Books Workforce Management Trends 2023
Team injixo

Workforce Management Trends 2023
E-Books Contact Center BPO: 8 Proven Success Strategies
Team injixo

Contact Center BPO: 8 Proven Success Strategies
E-Books The Five Steps to Accurate Contact Center Forecasting
Team injixo

The Five Steps to Accurate Contact Center Forecasting
E-Books The Practical Guide to Optimizing CX in Your Contact Center
Team injixo

The Practical Guide to Optimizing CX in Your Contact Center
Other Brochure: injixo Workforce Management
Team injixo

Brochure: injixo Workforce Management
Other Checklist: WFM Software Must-Haves
Team injixo

Checklist: WFM Software Must-Haves
Other Online WFM Return-on-Investment Calculator
Team injixo

Online WFM Return-on-Investment Calculator
E-Books The Ultimate Guide to Forecasting with Excel
Team injixo

The Ultimate Guide to Forecasting with Excel
E-Books The Candid Guide to Achieving Service Level Like You Own It
Team injixo

The Candid Guide to Achieving Service Level Like You Own It
E-Books 12 Steps to Successfully Implement WFM in a Busy Contact Centre
Team injixo

12 Steps to Successfully Implement WFM in a Busy Contact Centre
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 2
Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 2
E-Books The Complete Call Center Employee Engagement E-Book
Team injixo

The Complete Call Center Employee Engagement E-Book
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 1
Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 1
E-Books The Must-Have Guide to Accurate Call Center Forecasting
Team injixo

The Must-Have Guide to Accurate Call Center Forecasting
E-Books How to Be a Call Center Workforce Management Superstar
Team injixo

How to Be a Call Center Workforce Management Superstar
Videos PlanCon 2019 - Latest Thinking on Scheduling
Jonty Pearce

PlanCon 2019 - Latest Thinking on Scheduling
Videos PlanCon 2019 - Does Size Matter … in Planning?
Steven Miller

PlanCon 2019 - Does Size Matter … in Planning?
Other Service Level Agreement (SLA) Toolkit
Team injixo

Service Level Agreement (SLA) Toolkit
Other 2019 - Contact Centre WFM Benchmark Report
Team injixo

2019 - Contact Centre WFM Benchmark Report
Videos PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Jason Bartram

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Videos Employee Engagement
Simon Waldron

Employee Engagement