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Workforce Management Resources Library

Discover exciting e-books, webinars and other free workforce management and contact center resources.

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Workforce Management Resources Library
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E-Books Workforce Management Trends 2023
Team injixo

Workforce Management Trends 2023
E-Books Contact Center BPO: 8 Proven Success Strategies
Team injixo

Contact Center BPO: 8 Proven Success Strategies
E-Books The Five Steps to Accurate Contact Center Forecasting
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The Five Steps to Accurate Contact Center Forecasting
E-Books The Practical Guide to Optimizing CX in Your Contact Center
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The Practical Guide to Optimizing CX in Your Contact Center
Other Brochure: injixo Workforce Management
Team injixo

Brochure: injixo Workforce Management
Other Checklist: WFM Software Must-Haves in 2022
Team injixo

Checklist: WFM Software Must-Haves in 2022
Other Online WFM Return-on-Investment Calculator
Team injixo

Online WFM Return-on-Investment Calculator
E-Books The Ultimate Guide to Forecasting with Excel
Team injixo

The Ultimate Guide to Forecasting with Excel
E-Books The Candid Guide to Achieving Service Level Like You Own It
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The Candid Guide to Achieving Service Level Like You Own It
E-Books 12 Steps to Successfully Implement WFM in a Busy Contact Centre
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12 Steps to Successfully Implement WFM in a Busy Contact Centre
E-Books The Best Cloud Software for Contact Centers
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The Best Cloud Software for Contact Centers
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 2
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How to Successfully Achieve Service Level in Your Contact Center - Part 2
E-Books The Complete Call Center Employee Engagement E-Book
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The Complete Call Center Employee Engagement E-Book
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 1
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How to Successfully Achieve Service Level in Your Contact Center - Part 1
E-Books The Must-Have Guide to Accurate Call Center Forecasting
Team injixo

The Must-Have Guide to Accurate Call Center Forecasting
E-Books How to Be a Call Center Workforce Management Superstar
Team injixo

How to Be a Call Center Workforce Management Superstar
Videos PlanCon 2019 - Welcome Keynote PlanCon UK
Peter Bollenbeck

PlanCon 2019 - Welcome Keynote PlanCon UK
Videos PlanCon 2019 - Latest Thinking on Scheduling
Jonty Pearce

PlanCon 2019 - Latest Thinking on Scheduling
Videos PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
Martin Hill-Wilson

PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
Videos PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
Steve Woosey, David Davies

PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
Videos PlanCon 2019 - WFM 2.0 - What the Future Holds
John Casey

PlanCon 2019 - WFM 2.0 - What the Future Holds
Videos PlanCon 2019 - Plan Smarter with injixo: Top Tips
Dean Couchman, Ray Agar

PlanCon 2019 - Plan Smarter with injixo: Top Tips
Videos PlanCon 2019 - Does Size Matter … in Planning?
Steven Miller

PlanCon 2019 - Does Size Matter … in Planning?
Videos PlanCon 2019 - Five WFM Hacks You will Need in 2020
Panel

PlanCon 2019 - Five WFM Hacks You will Need in 2020
Videos PlanCon 2019 - Win Customers for Life Using Omnichannel Support
Abhishek Somani

PlanCon 2019 - Win Customers for Life Using Omnichannel Support
Other Service Level Agreement (SLA) Toolkit
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Service Level Agreement (SLA) Toolkit
Other 2019 - Contact Centre WFM Benchmark Report
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2019 - Contact Centre WFM Benchmark Report
Videos PlanCon 2018 - Welcome Keynote PlanCon UK
Peter Bollenbeck

PlanCon 2018 - Welcome Keynote PlanCon UK
Videos PlanCon 2018 - Resource Planning: Back to the Future
John Casey

PlanCon 2018 - Resource Planning: Back to the Future
Videos PlanCon 2018 - Technology Trends in WFM
Simon Waldron

PlanCon 2018 - Technology Trends in WFM
Videos PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Jason Bartram

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Videos PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
Chris Dealy

PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
Videos PlanCon 2018 - Top Challenges in Contact Centre Planning
Jonty Pearce

PlanCon 2018 - Top Challenges in Contact Centre Planning
Videos Employee Engagement
Simon Waldron

Employee Engagement