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Schedule Management: Take back control over your goals

Once you know you’ve got a problem, it’s time to fix it. With injixo, you can adjust your schedules with a few clicks and instantly see the impact. Changes are updated in real-time for all users, so you and your team always have one version of the truth. All changes are checked for compliance with working time rules and other constraints.

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Manage your schedules in real-time

injixo lets you view and change your agent's schedules using a 'heat map' that clearly shows how well you are covering the staffing requirement of all your activities.

Quickly close the staffing gap

Options include:

  • Switch agents between activities, to spread the load more effectively
  • Increase available staff hours by offering overtime
  • Increase available staff hours by postponing training
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Make the best use of quiet periods

Options include:

  • Schedule in exceptions like training at the optimum time. e-learning is perfect for this
  • Offer time off at short notice. It doesn’t have to be mandatory but some agents will love it
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Automation and optimization simplify complex tasks

  • injixo Meetings schedules training and other exceptions at the optimum time with a few clicks
  • Break Optimization and Job Optimization automatically fine-tune schedules without altering start and finish times
  • injixo streamlines and automates time-off and shift-swap requests
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A complete history of schedule changes

You can:

  • See the evolution of each agent’s schedules
  • See who made what changes and when, so there is full accountability
  • Restore any previous version with a click. This provides a structured ‘undo’ feature
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React quickly and effectively when the day doesn't go according to plan

Intraday staffing problems will inevitably occur. With injixo, you and your colleagues are always on the same page.

Quick
You can make changes to agent schedules with a few clicks, so you're back on track before it's too late.
Effective
You instantly see the impact of your changes, so you can be confident that the problem is solved.
Optimized
Optimization and automation features are at your fingertips. You save time and always find the best solution.

Want to see it in action?

Discuss your real-time management goals and challenges with one of our experts and let them show you how injixo can help.

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