KPI Monitoring: Never lose sight of your metrics
You need to keep your finger on the pulse of your contact center. When actual starts to deviate from plan, you should know what is going wrong and why. If you’re not hitting service level, is that because volumes are up? Or don’t you have enough agents available? Customizable dashboards provide actionable information that suggests how to get your KPIs back on track.
Information is power with real-time monitoring
You need constant visibility of WFM metrics to hit your KPI goals despite what the unexpected throws at you.
Dashboards always contain the most up-to-date information and are refreshed automatically as new data becomes available.
With injixo, you are not stuck with a 'one-size-fits-all' solution for real-time data visualization. Create views that work for you and your team.
Planners, real-time managers, and team leaders all see the same set of metrics presented the same way at the same time.
Want to see it in action?
Discuss your real-time management goals and challenges with one of our experts and let them show you how injixo can help.Book a demo