Smarter real-time management
No matter how well you prepare, you must expect the unexpected when the day arrives. For example, you may get spikes in volume or agents not sticking to schedule. One thing is for sure: you will nearly always be overstaffed or understaffed. You need to keep track of events and then take swift, informed corrective action to mitigate the impact.
Discover injixo real-time management
injixo comes with everything you need to be an effective real-time manager. Monitor your KPIs, track agent schedule adherence, then make the right adjustments, quickly and easily.
Track the metrics that matter so you can detect problems before they get out of control
- Create and share unlimited KPI dashboards
- Add multiple charts or tables per dashboard
- Have your charts constantly refreshed as new data becomes available
Monitor agent schedule adherence so your forecasting and scheduling efforts pay off
- View adherence at individual and team level
- Set warning thresholds and quickly identify the agents who need attention
- Get historic adherence reports for appraisals
Make informed changes to schedules once you’ve identified a problem
- Under-staffed? Switch agent activities, offer overtime or reschedule training
- Over-staffed? Schedule training at the optimum time or offer time off
- All changes are checked for rule compliance
The solution to real-time management challenges
With inijxo's real-time management features, you can achieve your WFM goals, even when external factors conspire to push you off course.
Want to see it in action?
Discuss your real-time management goals and challenges with one of our experts and let them show you how injixo can help.Book a demo