Bring uncertainty under control, and embrace it when you can't.

Predict your short-, mid-, and long-term workload with machine learning that is always up to date.

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Graphs for optimized workloads in injixo desktop app.

Why forecast with injixo?

Predicting the future? Tough. With over 100,000+ data points? Even harder. Poor data quality can result in mistakes, staff burnout, and financial losses. And when you add unexpected events that need last-minute fixes, things can quickly spiral out of control.

injixo Forecasting, a self-learning system, integrates seamlessly into your existing data sources.

Bring uncertainty under control

Understanding trends and patterns in your data is the key to making clear, accurate predictions for the future. With AI-driven, automated forecasts that are constantly up to date, you always have the best possible forecast, making strategic planning, scheduling, and intraday adjustments a breeze.

Balance staffing and boost morale

Accurately predicting staffing needs is the foundation for people-centric planning. Keep morale high by steering clear of under- and over-staffing, preventing overwork during peak periods, and disengagement during slower times.

Increase customer satisfaction and profitability

Reliable and high-quality forecasts are crucial for meeting your customers’ expectations. Make informed decisions and consistently meet your service level goals, increasing customer satisfaction and, ultimately, your profitability.

All you need to get your forecasting right

AI-powered forecasting

Get accurate and reliable forecasts effortlessly with AI-driven forecasting that continuously adapts to new data, improving decision-making.

Versions

Visually compare strategic and operational forecasts across different periods for better scenario planning.

24-month forecast

Enable strategic and long-term foresight with a comprehensive forecast up to two years in advance.

Always up to date

Rely on injixo to auto-recalculate and update forecasts based on new data throughout the day.

Automatic trend detection

Spot trends early on and stay ahead of the curve.

Multichannel forecasting

Forecast calls, chat, email, social media and more.

Events

Plan for marketing campaigns, maintenance, and other events.

Public holiday calendars

Choose between different public holiday calendars.

Customizable performance goals

Set individual service level goals for each workload (e.g. calls, emails, chats).

Manual adjustments

Stay in control with the capability to manually adjust your forecasts.

Business hours adjustments

Customize forecast calculations by considering contact volumes within or outside of your business hours.

Historical data integration

Ground your forecasts on the most relevant and accurate information.

Unlock the power of AI-driven forecasting

Curious to know how AI-driven forecasting works? Our infographic clearly breaks down this process, illustrating each step and its role in enhancing accuracy and ease in forecasting.

Explore our products

Scheduling

Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.

Balance the requirements of your people with your business demands to create the best possible schedules.

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Intraday Management

No two days are the same. Be prepared for the unexpected.

Adapt your schedules to unforeseen events in real time to meet your short-term business goals.

Learn more

Time Off Management

Turn time-off management from a source of stress to a source of joy.

Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.

Learn more

Time & Attendance

When every second counts, you can't afford to be almost right.

Automate time tracking, evaluate working hours, ensure compliance and accurate payroll.

Learn more

Education Content

You can't grow your business without growing your people. Empower them to reach their fullest potential.

Run scalable education programs and ensure consistent learning results with interactive e-learning content.

Learn more

Platform

Protect your data and innovate with confidence.

Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.

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Capacity Planning

Building capacity takes time. Plan strategically to grow your people and business.

Decide on recruitment, budget, and training strategies ahead of time to grow your business in the long run.

HR Management

Data management can be messy. Bring order to chaos.

Establish a trusted hub for all your people's data, integrating seamlessly with your existing systems and improving collaboration.

Empower your people today

It’s time to inspire your people to do outstanding work.

Let's talk

Frequently asked questions

Do I need an AI-powered WFM forecast?

Are you a growing business or dealing with a fluctuating workload? Then a smart forecast is the right choice for you. The self-learning algorithms recognize patterns, increase accuracy over time, and lead to better-informed decisions. If you are a small business with fixed shifts, you can still benefit from an automatically generated forecast based on average calculations.

How does WFM forecasting work exactly?

injixo's forecasting system uses AI to predict upcoming workload based on the following:

daily totals of workload,
workload volumes throughout the day and
trends and patterns across weeks, months, and seasons.

injixo produces accurate forecasts for up to a year in advance, learning from the past and from your business intelligence. Still got questions? We are happy to explain!

How accurate is WFM forecasting?

The more data you have, the more accurate the forecast, particularly when you integrate external systems. However, even with a limited data set, a smart forecast can still generate reliable predictions. Our customers tell us that they reach up to 97% accuracy overall!