Genesys Cloud + injixo: The workforce management ecosystem to transform your CX
You trust Genesys Cloud to power your operations. Now, power-up your operations and empower your team with injixo. Make your workforce management experience seamless. Start with the right integration and the right WFM solution for you.Book your demo
“injixo is niet alleen een geweldige match met onze eisen op het gebied van WFM. De integratie met ons routing platform is feilloos en was eenvoudig op te zetten. Niet alleen in het begin, maar ook doorlopend met nieuwe contactkanalen die automatisch verschijnen als en wanneer ze worden gebouwd binnen ons contact center platform - wat een échte tijdsbesparing is.”
The power of the right integration
Your data is foundational to your workforce management success. The quality of your data matters. Data integrity starts with the right connection.
injixo connects to your Genesys Cloud data including:
- Call history
- Email history
- Chat history
- Agent history
- Real-time adherence
Connect all of your systems into injixo at once
With injixo, you’ll have the power to connect to more than one integration at the same time. Connect to Genesys Cloud and more. Leverage the power of all your data.Discover integrations
The right people in the right place at the right time for your customersBook your demo
The right WFM solution
Predict your workload with smarter forecasting
Forecast your customer demand accurately and easily with injixo. injixo Forecast is fully-automated, detecting trends and seasonality for you.
Leverage machine learning and more than 150 smart algorithms. Get results that improve each time with injixo Forecast.
With Genesys Cloud + injixo, you’ll have fully-automated forecasting for all channels.
Save time with easy scheduling that meets your demand
Your employees’ capacity is finite. Their skills vary. Schedule your employees so their needs are met and your customers are WOWed. Meet your coverage and people goals at the same time.
Fixed schedules? No more. With injixo, flexible and complex scheduling only takes a few minutes. Keep up with the demands of a modern workforce with injixo Schedules.
With Genesys Cloud + injixo, you’ll be able to schedule:
- Multichannel activities
- Multi-site activities
- Multi-skill activities
Manage real-time adherence to fine-tune your performance
Connect your plan to reality with a smarter adherence solution. See your plan in action throughout the day.
Valuable insights, like agents’ current activities, are easy to see with injixo Adherence. You’ll gain visibility to activities that are “out of adherence”, so you can focus on incidents that affect your performance.
Don’t have a real-time integration? injixo TimeRec has you covered with agent-powered time recording.
With Genesys Cloud + injixo, you’ll be able to manage adherence with a seamless, real-time data connection.
Make your success transparent with impactful reports and dashboards
Ready to impress your boss? Create custom reports to measure, track, and visualize your KPIs.
With injixo Analyze, you’ll have the reporting and dashboards you need to stay accountable. Want to compare your plan to actuals? Done. Want to see average handle times of your planning units? It’s easy. Already have a business intelligence tool? Great. You can also export your data to it via the injixo API.
injixo empowers your whole team
Agents & frontline employees
Ready to increase employee productivity and satisfaction? With injixo, your employees gain workloads that balance their time and leverage their skills. They also “get a say” through injixo Me. This mobile, self-service portal empowers your employees. They’ll be able see their shifts and make adjustments/requests from anywhere. Put work-life balance in the palm of their hands. Learn about injixo Me.
Planners & Workforce Managers
It’s time to free your planners from the grind. An intuitive user interface makes injixo easy to use and to learn. Automation, reporting, and more than 150 algorithms make planning stress-free and reliable. But injixo is more than a tool. It’s a support system. Your experienced support team are your partners for success day-to-day. Need to accelerate your progress? injixo offers the services to help you. Having trouble with the basics? Industry-recognized WFM education (from The Call Center School) is available as a plug-in to increase your confidence and success.
Team Leads, Supervisors, & Managers
Managing your people and operations is easier with injixo. Focus on what matters with intuitive interfaces that are customizable. See your agents performance or the performance of your whole operation. Setup your reports or intraday dashboards once, and you’re ready to keep a pulse on what’s happening. Of course, managing becomes easier with happy employees. Happy planners have the freedom to be proactive instead of reactive. Frontline workers have a balanced workload and work-life. And, happy employees means happy customers.
Interested in adding injixo to your Genesys Cloud? Get more details by scheduling a casual conversation with the injixo team.