InVision Software, the company behind injixo, the cloud workforce management (WFM) application for the contact center industry, is pleased to announce another new customer. Bella & Duke delivers raw and natural species-appropriate nutrition to 140,000 cats & dogs across the UK. Supplying complete meals, treats & supplements, the company is RawSAFE accredited and their food is manufactured to the highest safety standards.
With the help of injixo workforce management, Bella & Duke aim to take efficiency to the next level when it comes to both day-to-day operational management and future planning. The goals are to reduce customer wait times, improve accuracy, and increase customer satisfaction.
Fraser Morrison - Customer Care Resource Manager from Bella & Duke said, “injixo fits the bill perfectly and gives us historical information we were unable to compile ourselves. It gives an in-depth look at staffing requirements, adherence measures, and a detailed analysis of productivity for our advisors. Already within a few weeks, we have seen improvements to our abandonment rate and we have been able to improve the availability of staff so we can be there for our customers.”
Richard Saqladi Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision, said, “We are delighted that Bella & Duke have chosen injixo as their new workforce management provider. We look forward to a successful partnership that will bring mutual success to Bella & Duke and injixo!’
injixo is the award-winning, multi-channel cloud workforce management application for contact centers and customer support operations from InVision (FRA: IVX). Over 300 customers ranging in size from 50 to over 4,000 seats trust injixo to bring work demand and staff capacity in perfect balance while embracing the constant change in their business. With injixo, you spend less time and effort on manual forecasting and scheduling, while maximizing efficiency and focusing on what really matters: your people and customers. For more information, visit www.injixo.com.
“Within a few weeks, we’ve seen improvements to our abandonment rate and have been able to improve the availability of our staff so we can be there for our customers”
Fraser Morrison - Customer Care Resource Manager, Bella & Duke