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Calendario eventi injixo
Maggio 27 GIO 2021
Trade secrets every planner should know about WFM reporting & analysis
Ian Robertson Simon Waldron Chris Dealy
Passato
English

Giovedì, Maggio 27, 2021

Trade secrets every planner should know about WFM reporting & analysis

Ian Robertson, Simon Waldron, Chris Dealy
Aprile 27 MAR 2021
6 Top Tips for Contact Center Scheduling in 2021
Dean Couchman John Wade Chris Dealy
Passato
English

Martedì, Aprile 27, 2021

6 Top Tips for Contact Center Scheduling in 2021

Dean Couchman, John Wade, Chris Dealy
Marzo 23 MAR 2021
The Impact of Agent Engagement and Empowerment on WFM in 2021
John Frehse Chris Dealy
Passato
English

Martedì, Marzo 23, 2021

The Impact of Agent Engagement and Empowerment on WFM in 2021

John Frehse, Chris Dealy
Febbraio 23 MAR 2021
What we learned in 2020: Insights from the SWPP survey
Vicki Herrell Nicole Charbonneau Chris Dealy
Passato
English

Martedì, Febbraio 23, 2021

What we learned in 2020: Insights from the SWPP survey

Vicki Herrell, Nicole Charbonneau, Chris Dealy
Gennaio 27 MER 2021
Real-time Management: What 'Good' Looks Like in 2021
Todd Gladden Rebecca Waterson Chris Dealy
Passato
English

Mercoledì, Gennaio 27, 2021

Real-time Management: What 'Good' Looks Like in 2021

Todd Gladden, Rebecca Waterson, Chris Dealy
Dicembre 9 MER 2020
How To Make A Rock-Solid Business Case For Workforce Management Software
Charles Watson Chris Dealy Adeel Rahman
Passato
English

Mercoledì, Dicembre 9, 2020

How To Make A Rock-Solid Business Case For Workforce Management Software

Charles Watson, Chris Dealy, Adeel Rahman
Novembre 19 GIO 2020
What You’ll Need to Know About Forecasting in 2021
Chris Dealy John Casey Michele Pepe
Passato
English

Giovedì, Novembre 19, 2020

What You’ll Need to Know About Forecasting in 2021

Chris Dealy, John Casey, Michele Pepe
Settembre 24 GIO 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)
John Casey Jonty Pearce Graeme Gabriel
Passato
English

Giovedì, Settembre 24, 2020

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

John Casey, Jonty Pearce, Graeme Gabriel
Settembre 10 GIO 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)
Chris Ward Graeme Gabriel Ian Halliwell
Passato
English

Giovedì, Settembre 10, 2020

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Chris Ward, Graeme Gabriel, Ian Halliwell
Agosto 27 GIO 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)
Matthew Eccles Simon Waldron
Passato
English

Giovedì, Agosto 27, 2020

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Matthew Eccles, Simon Waldron
Agosto 13 GIO 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)
Graeme Gabriel Phil Anderson
Passato
English

Giovedì, Agosto 13, 2020

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Graeme Gabriel, Phil Anderson
Febbraio 28 GIO 2019
How to Efficiently Manage SL with the Right Technology
Charles Watson Simon Waldron Shai Berger
Passato
English

Giovedì, Febbraio 28, 2019

How to Efficiently Manage SL with the Right Technology

Charles Watson, Simon Waldron, Shai Berger
Giugno 23 VEN 2017
How to Improve Professional Development in the Contact Center
Sean B. Hawkins Chris Dealy
Passato
English

Venerdì, Giugno 23, 2017

How to Improve Professional Development in the Contact Center

Sean B. Hawkins, Chris Dealy
Giugno 15 GIO 2017
Contact Center Forecasting 2.0
Charles Watson Chris Dealy
Passato
English

Giovedì, Giugno 15, 2017

Contact Center Forecasting 2.0

Charles Watson, Chris Dealy
Marzo 2 GIO 2017
How to build a strong WFM team
Charles Watson Chris Dealy
Passato
English

Giovedì, Marzo 2, 2017

How to build a strong WFM team

Charles Watson, Chris Dealy
Dicembre 1 GIO 2016
Perfect Skills-based-routing in the contact center
Charles Watson Wendy Fowler Chris Dealy
Passato
English

Giovedì, Dicembre 1, 2016

Perfect Skills-based-routing in the contact center

Charles Watson, Wendy Fowler, Chris Dealy
Settembre 13 MAR 2016
Excellence in Scheduling
Charles Watson Chris Dealy
Passato
English

Martedì, Settembre 13, 2016

Excellence in Scheduling

Charles Watson, Chris Dealy