injixo: an award-winning WFM solution for call centers
  • Why injixo?
    • Features
      • Forecast Always the best possible forecast
      • Schedule Fully-optimized schedules every time
      • Meetings The smart way to schedule meetings
      • Intraday Management Powerful performance monitoring
      • Employee Portal Intuitive agent self-service options
      • Integrations Connect at the push of a button
    • Extra benefits
      • Overview Customer advantages and services
      • injixo Services Bookable consulting and training options
    • About us
      • Team Meet the people behind injixo
      • Customers Customer success stories
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  • injixo Logo
  • Why injixo?
      Features
    • Forecast
    • Schedule
    • Meetings
    • Intraday Management
    • Employee Portal
    • Integrations
      Extra benefits
    • Overview
    • injixo Services
      About us
    • Team
    • Customers
  • Pricing
  • WFM Resources
    • What is WFM?
    • E-books, videos and more
    • Events calendar
    • Blog

Workforce Management for Live Person with injixo WFM

Live Person

Reliable data integration is a must for any professional workforce management software.

injixo has proven integration with Live Person. Either on your own or with the help of one of injixo’s technical experts, you’ll quickly have data flowing automatically into injixo so you can start unleashing the full power of professional workforce management software.

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Award-winning WFM Solution for Call Centers

Machine learning forecasts

Super-accurate forecasts the easy way

  • Advanced machine learning (Artificial Intelligence - AI) to do all the analysis and number crunching for you
  • Super-accurate forecasts down to 15 or 30 minute interval level for 12 months into the future
Multi-channel support

Plan all the channels, not just calls

  • Web chat, email, social channels, tickets and many more
  • Built-in channel-based staffing calculation
Multi skill

Multi-skill scheduling: all the gain without the pain

  • Handle multi-skilling without the need for major configuration changes
  • All the efficiency benefits of multi-skilling without enormous setup and maintenance effort
Real-time management

Real-time management: react decisively and efficiently

  • Schedule management that is always up-to-date
  • Configurable KPI dashboards
  • Real-time adherence monitoring and power tools for managing time off, meetings and schedule re-optimization
Agent self-service portal

Agent engagement via smartphone

  • Agents can view their shifts, book time off or swap shifts with their phones
  • Empower your agents and boost their engagement

Let's connect!

Would you like to discover which service is the right fit for you? Do you have questions or would you like to book a customized service?

Get in touch with us!
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