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Workforce Management for Live Person with injixo WFM

Reliable data integration is a must for any professional workforce management software.
injixo has proven integration with Live Person. Either on your own or with the help of one of injixo’s technical experts, you’ll quickly have data flowing automatically into injixo so you can start unleashing the full power of professional workforce management software.




Award-winning WFM Solution for Call Centers

Super-accurate forecasts the easy way
- Advanced machine learning (Artificial Intelligence - AI) to do all the analysis and number crunching for you
- Super-accurate forecasts down to 15 or 30 minute interval level for 12 months into the future

Plan all the channels, not just calls
- Web chat, email, social channels, tickets and many more
- Built-in channel-based staffing calculation

Multi-skill scheduling: all the gain without the pain
- Handle multi-skilling without the need for major configuration changes
- All the efficiency benefits of multi-skilling without enormous setup and maintenance effort

Real-time management: react decisively and efficiently
- Schedule management that is always up-to-date
- Configurable KPI dashboards
- Real-time adherence monitoring and power tools for managing time off, meetings and schedule re-optimization

Agent engagement via smartphone
- Agents can view their shifts, book time off or swap shifts with their phones
- Empower your agents and boost their engagement
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