Workforce Management for Live Person with injixo WFM

Reliable data integration is a must for any professional workforce management software.

injixo has proven integration with Live Person. Either on your own or with the help of one of injixo’s technical experts, you’ll quickly have data flowing automatically into injixo so you can start unleashing the full power of professional workforce management software.

Award-winning WFM Solution for Call Centers

Super-accurate forecasts the easy way

Advanced machine learning (Artificial Intelligence - AI) to do all the analysis and number crunching for you
Super-accurate forecasts down to 15 or 30 minute interval level for 12 months into the future

Plan all the channels, not just calls

Web chat, email, social channels, tickets and many more
Built-in channel-based staffing calculation

Multi-skill scheduling: all the gain without the pain

Handle multi-skilling without the need for major configuration changes
All the efficiency benefits of multi-skilling without enormous setup and maintenance effort

Real-time management: react decisively and efficiently

Schedule management that is always up-to-date
Configurable KPI dashboards
Real-time adherence monitoring and power tools for managing time off, meetings and schedule re-optimization

Agent engagement via smartphone

Agents can view their shifts, book time off or swap shifts with their phones
Empower your agents and boost their engagement

Let's connect!

Would you like to discover which service is the right fit for you? Do you have questions or would you like to book a customized service?

Get in touch with us!

Why injixo?

WFM Resources