injixo WFM Integrates with Your Vonage ACD in Seconds

Two powerful tools to serve your customers better. Connecting your Vonage (formerly NewVoiceMedia) ACD with a cloud-based powerful workforce management system has never been easier.

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injixo WFM Integrates with Your Vonage ACD in Seconds

One click to unleash the full power of professional workforce management

Single-click integration for pure forecast magic

  • Single-click integration with your Vonage ACD
  • Availability of historical contact data of up to 3 years
  • Automatic forecast calculation on every data import
  • Modern and intuitive interface
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Seamless connection without IT support

Connect your Vonage ACD in a few easy steps without IT support:

  1. Define a name for your Vonage integration
  2. Setup your connection details
  3. Verify your integration and initiate your data import
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Simple configuration & setup

There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.

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Experience pure forecast magic

After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.

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