injixo WFM Integrates with Your Vonage ACD in Seconds

Two powerful tools to serve your customers better. Connecting your Vonage (formerly NewVoiceMedia) ACD with a cloud-based powerful workforce management system has never been easier.

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injixo WFM Integrates with Your Vonage ACD in Seconds

One click to unleash the full power of professional workforce management

Single-click integration for pure forecast magic

  • Single-click integration with your Vonage ACD
  • Availability of historical contact data of up to 3 years
  • Automatic forecast calculation on every data import
  • Modern and intuitive interface

Seamless connection without IT support

Connect your Vonage ACD in a few easy steps without IT support:

  1. Define a name for your Vonage integration
  2. Setup your connection details
  3. Verify your integration and initiate your data import

Simple configuration & setup

There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.


Experience pure forecast magic

After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.

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