injixo WFM Integrates with Your UJET ACD in Seconds

Two powerful tools to serve your customers better. Connecting your UJET ACD with a cloud-based powerful workforce management system has never been easier. injixo offers a smart one-click integration to transfer your historical ACD data to our award-winning WFM platform within seconds.

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injixo WFM Integrates with Your UJET ACD in Seconds

One click to unleash the full power of professional workforce management

Single-click integration for pure forecast magic

  • Single-click integration with your UJET ACD
  • Availability of historical contact data of up to 3 years
  • Automatic forecast calculation on every data import
  • Modern and intuitive interface
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Seamless connection without IT support

Connect your UJET ACD in three steps without IT support:

  1. Define a name for your UJET integration
  2. Enter the API key for your UJET ACD
  3. Your integration will be verified and data import initiated
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Simple configuration & setup

There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.

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Agent status

With injixo connected to your UJET ACD, you are able to see and monitor agent status. Benefit from detailed reports about agent activity and work-time to level up your intraday management!

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Experience pure forecast magic

After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.

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