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injixo WFM Integrates with Your UJET ACD in Seconds

Two powerful tools to serve your customers better. Connecting your UJET ACD with a cloud-based powerful workforce management system has never been easier. injixo offers a smart one-click integration to transfer your historical ACD data to our award-winning WFM platform within seconds.

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injixo WFM Integrates with Your UJET ACD in Seconds

One click to unleash the full power of professional workforce management

Single-click integration for pure forecast magic

  • Single-click integration with your UJET ACD
  • Availability of historical contact data of up to 3 years
  • Automatic forecast calculation on every data import
  • Modern and intuitive interface

Seamless connection without IT support

Connect your UJET ACD in three steps without IT support:

  1. Define a name for your UJET integration
  2. Enter the API key for your UJET ACD
  3. Your integration will be verified and data import initiated

Simple configuration & setup

There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.


Agent status

With injixo connected to your UJET ACD, you are able to see and monitor agent status. Benefit from detailed reports about agent activity and work-time to level up your intraday management!


Experience pure forecast magic

After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.

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