Connect your Genesys ACD in Seconds
Integrating your Genesys PureCloud ACD with a cloud-based powerful WFM system has never been easier. injixo offers a smart one-click integration to transfer your historical ACD data for all communication channels (calls, email and chat) in seconds.
Integrate your Genesys ACD with our award-winning WFM platform
Native cloud-to-cloud integration
- Single-click integration with your PureCloud ACD
- Availability of historical ACD data of up to 3 years
- Automatic forecast calculation on every data import
- Modern and intuitive interface
Connect your PureCloud ACD in four steps without IT support
- Label your integration
- Enter the API credentials for your PureCloud ACD
- Select your region
- Your integration will be verified and data import initiated
Simple configuration & setup
injixo automatically updates your forecast every 15 minutes. There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.
Agent status & real-time adherence monitoring
With injixo connected to your Genesys PureCloud ACD, you are able to see agent status in real-time including detailed reports about agent activity and work-time. Check how your agents adhere to the schedule and successfully compare Plan vs. Actual.
Experience pure forecast magic
After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.