Connect your Five9 in Seconds

Integrating your Five9 with a cloud-based powerful WFM system has never been easier. injixo offers a smart one-click integration to transfer your historical data for all communication channels (calls, email, and chat) in seconds. You can also choose between grouping queues by skills or by campaigns.

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Connect your Five9 in Seconds

One click to unleash the full power of professional workforce management

Single-click integration for pure forecast magic

  • Single-click integration with your Five9 application
  • Availability of historical contact data of up to 3 years
  • Automatic forecast calculation on every data import
  • Modern and intuitive interface
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Seamless connection without IT support

Connect Five9 in three steps without IT support:

  1. Define a name for your Five9 integration
  2. Enter the API key for your Five9 account
  3. Your integration will be verified and data import initiated
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Simple configuration & setup

There is no IT configuration required to merge your phone numbers and queues into workloads. You can group your queues by skills or by campaigns. Easy and flexible rearrangements are possible without effects on your historical data.

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Agent status & real-time adherence monitoring

With injixo connected to your Five9, you are able to see agent status in real-time including detailed reports about agent activity and work-time. Check how your agents adhere to the schedule and successfully compare Plan vs. Actual.

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Experience pure forecast magic

After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.

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