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Bibliothèque de ressources sur le Workforce Management

Découvez des e-Books, Webinars et autres ressources sur le Workforce Management et les centres de contacts.

Consultez les ressources Vous débutez dans le WFM ?
Bibliothèque de ressources sur le Workforce Management

Attention : nos ressources ne sont actuellement disponibles qu'en anglais et en allemand mais nous travaillons pour une prochaine disponibilité en français.

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E-Books Workforce Management Trends 2023
en Team injixo

Workforce Management Trends 2023
E-Books Contact Center BPO: 8 Proven Success Strategies
en Team injixo

Contact Center BPO: 8 Proven Success Strategies
E-Books The Five Steps to Accurate Contact Center Forecasting
en Team injixo

The Five Steps to Accurate Contact Center Forecasting
E-Books The Practical Guide to Optimizing CX in Your Contact Center
en Team injixo

The Practical Guide to Optimizing CX in Your Contact Center
Autres Brochure: injixo Workforce Management
en Team injixo

Brochure: injixo Workforce Management
Autres Checklist: Les incontournables du WFM
Team injixo

Checklist: Les incontournables du WFM
Autres Online WFM Return-on-Investment Calculator
en Team injixo

Online WFM Return-on-Investment Calculator
E-Books The Ultimate Guide to Forecasting with Excel
en Team injixo

The Ultimate Guide to Forecasting with Excel
E-Books The Candid Guide to Achieving Service Level Like You Own It
en Team injixo

The Candid Guide to Achieving Service Level Like You Own It
E-Books 12 Steps to Successfully Implement WFM in a Busy Contact Centre
en Team injixo

12 Steps to Successfully Implement WFM in a Busy Contact Centre
E-Books The Best Cloud Software for Contact Centers
en Team injixo

The Best Cloud Software for Contact Centers
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 2
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 2
E-Books The Complete Call Center Employee Engagement E-Book
en Team injixo

The Complete Call Center Employee Engagement E-Book
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 1
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 1
E-Books The Must-Have Guide to Accurate Call Center Forecasting
en Team injixo

The Must-Have Guide to Accurate Call Center Forecasting
E-Books Comment devenir une star du Workforce Management
Team injixo

Comment devenir une star du Workforce Management
Videos PlanCon 2019 - Welcome Keynote PlanCon UK
en Peter Bollenbeck

PlanCon 2019 - Welcome Keynote PlanCon UK
Videos PlanCon 2019 - Latest Thinking on Scheduling
en Jonty Pearce

PlanCon 2019 - Latest Thinking on Scheduling
Videos PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
en Martin Hill-Wilson

PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
Videos PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
en Steve Woosey, David Davies

PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
Videos PlanCon 2019 - WFM 2.0 - What the Future Holds
en John Casey

PlanCon 2019 - WFM 2.0 - What the Future Holds
Videos PlanCon 2019 - Plan Smarter with injixo: Top Tips
en Dean Couchman, Ray Agar

PlanCon 2019 - Plan Smarter with injixo: Top Tips
Videos PlanCon 2019 - Does Size Matter … in Planning?
en Steven Miller

PlanCon 2019 - Does Size Matter … in Planning?
Videos PlanCon 2019 - Five WFM Hacks You will Need in 2020
en Panel

PlanCon 2019 - Five WFM Hacks You will Need in 2020
Videos PlanCon 2019 - Win Customers for Life Using Omnichannel Support
en Abhishek Somani

PlanCon 2019 - Win Customers for Life Using Omnichannel Support
Autres Service Level Agreement (SLA) Toolkit
en Team injixo

Service Level Agreement (SLA) Toolkit
Autres 2019 - Contact Centre WFM Benchmark Report
en Team injixo

2019 - Contact Centre WFM Benchmark Report
Videos PlanCon 2018 - Welcome Keynote PlanCon UK
en Peter Bollenbeck

PlanCon 2018 - Welcome Keynote PlanCon UK
Videos PlanCon 2018 - Resource Planning: Back to the Future
en John Casey

PlanCon 2018 - Resource Planning: Back to the Future
Videos PlanCon 2018 - Technology Trends in WFM
en Simon Waldron

PlanCon 2018 - Technology Trends in WFM
Videos PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
en Jason Bartram

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Videos PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
en Chris Dealy

PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
Videos PlanCon 2018 - Top Challenges in Contact Centre Planning
en Jonty Pearce

PlanCon 2018 - Top Challenges in Contact Centre Planning
Videos Employee Engagement
en Simon Waldron

Employee Engagement