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Bibliothèque de ressources sur le Workforce Management

Découvez des e-Books, Webinars et autres ressources sur le Workforce Management et les centres de contacts.

Consultez les ressources Vous débutez dans le WFM ?
Bibliothèque de ressources sur le Workforce Management

Attention : nos ressources ne sont actuellement disponibles qu'en anglais et en allemand mais nous travaillons pour une prochaine disponibilité en français.

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Autres ContactBabel Inner Circle Guide to Omnichannel Workforce Optimization
en Team injixo

ContactBabel Inner Circle Guide to Omnichannel Workforce Optimization
Autres Discover the Power of Workforce Management Podcast
en Team injixo

Discover the Power of Workforce Management Podcast
E-Books Workforce Management Trends 2023
en Team injixo

Workforce Management Trends 2023
E-Books Contact Center BPO: 8 Proven Success Strategies
en Team injixo

Contact Center BPO: 8 Proven Success Strategies
E-Books The Five Steps to Accurate Contact Center Forecasting
en Team injixo

The Five Steps to Accurate Contact Center Forecasting
E-Books The Practical Guide to Optimizing CX in Your Contact Center
en Team injixo

The Practical Guide to Optimizing CX in Your Contact Center
Autres Brochure: injixo Workforce Management
en Team injixo

Brochure: injixo Workforce Management
Autres Checklist: Les incontournables du WFM
Team injixo

Checklist: Les incontournables du WFM
Autres Online WFM Return-on-Investment Calculator
en Team injixo

Online WFM Return-on-Investment Calculator
E-Books The Ultimate Guide to Forecasting with Excel
en Team injixo

The Ultimate Guide to Forecasting with Excel
E-Books The Candid Guide to Achieving Service Level Like You Own It
en Team injixo

The Candid Guide to Achieving Service Level Like You Own It
E-Books 12 Steps to Successfully Implement WFM in a Busy Contact Centre
en Team injixo

12 Steps to Successfully Implement WFM in a Busy Contact Centre
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 2
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 2
E-Books The Complete Call Center Employee Engagement E-Book
en Team injixo

The Complete Call Center Employee Engagement E-Book
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 1
en Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 1
E-Books The Must-Have Guide to Accurate Call Center Forecasting
en Team injixo

The Must-Have Guide to Accurate Call Center Forecasting
E-Books Comment devenir une star du Workforce Management
Team injixo

Comment devenir une star du Workforce Management
Videos PlanCon 2019 - Latest Thinking on Scheduling
en Jonty Pearce

PlanCon 2019 - Latest Thinking on Scheduling
Videos PlanCon 2019 - Does Size Matter … in Planning?
en Steven Miller

PlanCon 2019 - Does Size Matter … in Planning?
Autres Service Level Agreement (SLA) Toolkit
en Team injixo

Service Level Agreement (SLA) Toolkit
Autres 2019 - Contact Centre WFM Benchmark Report
en Team injixo

2019 - Contact Centre WFM Benchmark Report
Videos PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
en Jason Bartram

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Videos Employee Engagement
en Simon Waldron

Employee Engagement