Your optimal schedule. Every single day.
Don’t settle for an inefficient schedule that leaves you with headaches due to staffing gaps, unmet performance goals and unhappy agents. Create fully optimized schedules your agents will love and your customers deserve. Meet service level consistently with significantly less time, effort and cost.

Thanks to injixo, we can create better schedules in less time! In our prior WFM tool, we experienced a lot of manual tasks and processes when scheduling. Using injixo’s automation capabilities, we are now able to minimize manual work and save time every day.
99 problems but scheduling ain't one
Contact center scheduling can be one of the most complex and tedious tasks in workforce management, but it doesn't need to be. injixo takes care of your entire staff scheduling process from start to finish. Our automatic, optimized, and rule-compliant scheduling technology does the job. Create optimal schedules and meet service levels consistently with significantly less time and effort.
The best service across channels.
- Ensure your customers are cared for no matter the channel they use. multi-channel scheduling enables you to provide excellent service via phone, email, web chat, social media and more.
- Increase planning flexibility and reduce idle time with multi-skill and -activity configurations. Assign multiple activities and varying skill levels to your agents to maximize productivity.
Schedules that everyone loves.
- Empower your agents to have a say in shift planning. With injixo, you can let agents bid on and swap shifts. Agents can also manage their absence requests with transparency.
- Planners stay in control of the scheduling process by accepting and rejecting shift changes. Allowing others to view schedules increases alignment. It also enables your contact center to make informed business decisions.
High efficiency at lower cost.
- Increase schedule efficiency and meet service levels more consistently with demand-oriented and fully optimized scheduling.
- Reduce costs and increase profits by minimizing over- and understaffing sustainably.
Everything you need for the perfect schedule
Multichannel & skill
Multisite
Diverse scheduling scenarios and shift patterns
Break & job optimization
Meeting planner
Vacation/absence management
Are you still chasing the perfect schedule? Sign up for a free demo session and discover what injixo can do for you!
Book your demoOur customers schedule more than 350k agents worldwide - with great success:
”By implementing injixo, our planning effort has been reduced considerably: Building rosters used to take us up to one week per geographic cell – now, it’s only 15 minutes. The injixo WFM solution enables us to schedule our employees in an effective and optimised manner, taking into account the flexibility of our colleagues while guaranteeing that all the work/life balance fairness rules are respected. Scheduling our colleagues more effectively has resulted in a reduction of outsourcing to third parties and we estimate that this is saving us over £1million per year.”
A powerful WFM solution with features you can rely on
injixo covers your entire call center workforce management process from start to finish.
Does injixo fit your scheduling needs?
Connect with our expert team to ask all questions you may have on scheduling and how injixo can solve your challenges!
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