Smarter intraday management
Start with the right solution to get your day on track. Monitor the metrics that matter. Act on smart insights. injixo is intraday management made easy.Discover injixo Intraday
“With easy-to-use ‘real-time’ adherence, we have been able to reduce our budgeted FTE and achieve our service level every month.”
Fine-tune your performance
Connect your plan to reality with injixo Intraday.
Focus on what matters
Your KPIs quantify your success. Your employees achieve it. Get a transparent view into how your employees perform in real-time and historically. injixo makes valuable insights easy to see— including adherence rates and employee activities.
Turn insights into action
Act on your insights. You forecast how to achieve your service level goals. But when your day starts to deviate from your plan, injixo will figure out why. With injixo, you have the power to:
- Adjust activities in real-time
- Declare planable events
- Identify patterns and behaviors that need accommodation, coaching, training or investigation
- Meet your customer demand
Less interface, more face-to-face
Turn insights into employee feedback. Within a glance, learn how your employees perform. Spend less time staring at a screen. Devote more time to meaningful, human interactions. Keep your employees happy. Make your customers happier.
Powerful, real-time integrations
injixo connects to most real-time integrations. Get real, real-time insights from your agent state data. From Cisco to Five9, injixo has many native integrations, too. Ready to deliver game-changing intraday management?
Your employee empowerment portal
Lack a real-time integration? No problem. Use injixo Me to log activities. injixo Me is a self-service employee portal that works on any device. Employees can see scheduled activities, record activities, request time-off and more. Anywhere. Anytime.