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injixo Events Calendar

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injixo Events Calendar
May 27th THU 2021
Trade secrets every planner should know about WFM reporting & analysis
Ian Robertson Simon Waldron Chris Dealy
Upcoming

Thursday, May 27th, 2021

Trade secrets every planner should know about WFM reporting & analysis

Ian Robertson, Simon Waldron, Chris Dealy
April 27th TUE 2021
6 Top Tips for Contact Center Scheduling in 2021
Dean Couchman John Wade Chris Dealy
Past

Tuesday, April 27th, 2021

6 Top Tips for Contact Center Scheduling in 2021

Dean Couchman, John Wade, Chris Dealy
March 23rd TUE 2021
The Impact of Agent Engagement and Empowerment on WFM in 2021
John Frehse Chris Dealy
Past

Tuesday, March 23rd, 2021

The Impact of Agent Engagement and Empowerment on WFM in 2021

John Frehse, Chris Dealy
February 23rd TUE 2021
What we learned in 2020: Insights from the SWPP survey
Vicki Herrell Nicole Charbonneau Chris Dealy
Past

Tuesday, February 23rd, 2021

What we learned in 2020: Insights from the SWPP survey

Vicki Herrell, Nicole Charbonneau, Chris Dealy
January 27th WED 2021
Real-time Management: What 'Good' Looks Like in 2021
Todd Gladden Rebecca Waterson Chris Dealy
Past

Wednesday, January 27th, 2021

Real-time Management: What 'Good' Looks Like in 2021

Todd Gladden, Rebecca Waterson, Chris Dealy
December 9th WED 2020
How To Make A Rock-Solid Business Case For Workforce Management Software
Charles Watson Chris Dealy Adeel Rahman
Past

Wednesday, December 9th, 2020

How To Make A Rock-Solid Business Case For Workforce Management Software

Charles Watson, Chris Dealy, Adeel Rahman
November 19th THU 2020
What You’ll Need to Know About Forecasting in 2021
Chris Dealy John Casey Michele Pepe
Past

Thursday, November 19th, 2020

What You’ll Need to Know About Forecasting in 2021

Chris Dealy, John Casey, Michele Pepe
September 24th THU 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)
John Casey Jonty Pearce Graeme Gabriel
Past

Thursday, September 24th, 2020

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

John Casey, Jonty Pearce, Graeme Gabriel
September 10th THU 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)
Chris Ward Graeme Gabriel Ian Halliwell
Past

Thursday, September 10th, 2020

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Chris Ward, Graeme Gabriel, Ian Halliwell
August 27th THU 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)
Matthew Eccles Simon Waldron
Past

Thursday, August 27th, 2020

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Matthew Eccles, Simon Waldron
August 13th THU 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)
Graeme Gabriel Phil Anderson
Past

Thursday, August 13th, 2020

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Graeme Gabriel, Phil Anderson
February 28th THU 2019
How to Efficiently Manage SL with the Right Technology
Charles Watson Simon Waldron Shai Berger
Past

Thursday, February 28th, 2019

How to Efficiently Manage SL with the Right Technology

Charles Watson, Simon Waldron, Shai Berger
June 23rd FRI 2017
How to Improve Professional Development in the Contact Center
Sean B. Hawkins Chris Dealy
Past

Friday, June 23rd, 2017

How to Improve Professional Development in the Contact Center

Sean B. Hawkins, Chris Dealy
June 15th THU 2017
Contact Center Forecasting 2.0
Charles Watson Chris Dealy
Past

Thursday, June 15th, 2017

Contact Center Forecasting 2.0

Charles Watson, Chris Dealy
March 2nd THU 2017
How to build a strong WFM team
Charles Watson Chris Dealy
Past

Thursday, March 2nd, 2017

How to build a strong WFM team

Charles Watson, Chris Dealy
December 1st THU 2016
Perfect Skills-based-routing in the contact center
Charles Watson Wendy Fowler Chris Dealy
Past

Thursday, December 1st, 2016

Perfect Skills-based-routing in the contact center

Charles Watson, Wendy Fowler, Chris Dealy
September 13th TUE 2016
Excellence in Scheduling
Charles Watson Chris Dealy
Past

Tuesday, September 13th, 2016

Excellence in Scheduling

Charles Watson, Chris Dealy