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injixo Events Calendar
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March
15th
WED
2023
Past
Wednesday, March 15th, 2023
Striking the Right Balance: Workload, Workforce & Customer Satisfaction
Kerry Turney, Zoya Naseem, Chris Dealy
January
19th
WED
2022
Past
Wednesday, January 19th, 2022
Ingredients of the contact center outsourcers' secret sauce
Ed Alcock, John Devlin, Layne Edwards, Chris Dealy
November
16th
TUE
2021
Past
Tuesday, November 16th, 2021
Masterclass in WFM long-range forecasting and capacity planning for contact centers
Steve Chaplin, Chris Dealy
May
27th
THU
2021
Past
Thursday, May 27th, 2021
Trade secrets every planner should know about WFM reporting & analysis
Ian Robertson, Simon Waldron, Chris Dealy
April
27th
TUE
2021
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Past
Tuesday, April 27th, 2021
6 Top Tips for Contact Center Scheduling
Dean Couchman, John Wade, Chris Dealy
March
23rd
TUE
2021
Past
Tuesday, March 23rd, 2021
The Impact of Agent Engagement and Empowerment on WFM
John Frehse, Chris Dealy
February
23rd
TUE
2021
Past
Tuesday, February 23rd, 2021
What we learned in 2020: Insights from the SWPP survey
Vicki Herrell, Nicole Charbonneau, Chris Dealy
January
27th
WED
2021
Past
Wednesday, January 27th, 2021
Real-time Management: What 'Good' Looks Like
Todd Gladden, Rebecca Waterson, Chris Dealy
December
9th
WED
2020
Past
Wednesday, December 9th, 2020
How To Make A Rock-Solid Business Case For Workforce Management Software
Charles Watson, Chris Dealy, Adeel Rahman
November
19th
THU
2020
Past
Thursday, November 19th, 2020
What You’ll Need to Know About Forecasting
Chris Dealy, John Casey, Michele Pepe
September
24th
THU
2020
Past
Thursday, September 24th, 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)
John Casey, Jonty Pearce, Graeme Gabriel
September
10th
THU
2020
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Past
Thursday, September 10th, 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)
Chris Ward, Graeme Gabriel, Ian Halliwell
August
27th
THU
2020
Past
Thursday, August 27th, 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)
Matthew Eccles, Simon Waldron
August
13th
THU
2020
Past
Thursday, August 13th, 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)
Graeme Gabriel, Phil Anderson
February
28th
THU
2019
Past
Thursday, February 28th, 2019
How to Efficiently Manage SL with the Right Technology
Charles Watson, Simon Waldron, Shai Berger
June
23rd
FRI
2017
Past
Friday, June 23rd, 2017
How to Improve Professional Development in the Contact Center
Sean B. Hawkins, Chris Dealy
June
15th
THU
2017
Past
Thursday, June 15th, 2017
Contact Center Forecasting 2.0
Charles Watson, Chris Dealy
March
2nd
THU
2017
Past
Thursday, March 2nd, 2017
How to build a strong WFM team
Charles Watson, Chris Dealy
December
1st
THU
2016
Past
Thursday, December 1st, 2016
Perfect Skills-based-routing in the contact center
Charles Watson, Wendy Fowler, Chris Dealy
September
13th
TUE
2016
Past
Tuesday, September 13th, 2016
Excellence in Scheduling
Charles Watson, Chris Dealy