Powerful WFM,
Simple Pricing
Our simple pay-per-use pricing model enables small and large contact centres alike to experience the full power of professional WFM - with maximum flexibility, ultimate scalability and minimum effort. There’s a bulletproof business case for adopting injixo in your contact centre. No need for a capex budget or heavy IT project, no servers to buy and maintain - instead you have full cost control.
Sounds good? Hell, yes!
Plan smarter with the right WFM plan
injixo embraces all contact centres from small to large, across all industries and with diversified planning needs. Our cloud-based WFM platform is available in two product plans to ensure the perfect fit for your business.
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Most popular
ClassicStandard WFM Platform
€
9
Per
User /
Month
EnterpriseCustom WFM Platform
From
€
29
Per
User /
Month
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| Features | ||
| Basic Forecast | ||
| Fully-automatic forecasting based on average calculations and linear trend for up to 365 days |
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| Volume, AHT, staffing requirements |
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| Call, chats, social media, emails, tickets, documents |
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| Daily, weekly patterns |
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| Automatically updated once per week |
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Smart Forecast
€39
Per Workload / Month
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| Fully-automatic forecasting powered by machine learning for up to 365 days |
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| Volume, AHT, staffing requirements |
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| Call, chats, social media, emails, tickets, documents |
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| Daily, weekly, monthly and yearly patterns |
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| Events, trends & seasonality detection |
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| Automatically updates every 15 minutes |
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| Scheduling | ||
| Automatic, fully optimised and rule-compliant schedule |
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| Consideration of employee preferences via Shift Bidding |
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| Static repeating sequences of shifts |
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| Multi-skill, multi-channel, multi-site capabilities |
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| Time-off Management |
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| Support for annualised hours scheduling |
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| Support of complex decentralised multi-site scheduling |
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| Configurable optimisation algorithms |
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| Configurable automated scheduling workflows |
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| Intraday Management | ||
| Analysis of all standard KPIs (e.g. service level, over- and understaffing, actual vs planned) |
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| Manual shift management/adjustments |
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| Full visibility of team schedules for supervisors |
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| Adherence reporting over agent status |
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| Real-Time Adherence monitoring |
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| Configurable real-time KPIs management and monitoring |
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| Agent Portal | ||
| Accessible anytime with any device |
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| Always up-to-date information on schedules |
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| Calendar integration and notifications |
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| Support for shift bidding |
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| Support for shift swaps |
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| Support for personal preferences and availability |
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| Time off requests and entitlements |
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| Administration and Settings | ||
| Initial bulk master data upload (via csv) |
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| Customised master data synchronisation (from HR) |
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| Standard set of user roles |
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| Standard planning rules & contracts |
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| Configurable user roles, groups and settings (multi-client capability) |
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| Reporting | ||
| Reporting dashboard on all standard KPIs |
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| Standard reports including export and mailing options |
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| Access to WFM data via injixo API |
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| Configurable automated reporting workflow |
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| Integrations | ||
| External Systems | ||
| Native integrations for standard ACDs and CRMs |
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| Import of calls, chats, documents, emails, social media, tickets and historical agent status every 15 minutes |
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| Import of agent status in real-time |
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| Native integration of other standard 3rd party tools (e.g. time-management, HR) |
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| Services | ||
| Onboarding & Support | ||
| Standard onboarding package & success plan |
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| Self-service knowledge base (injixo Docs) |
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| Support through ticket system |
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| Delivery | ||
| Public cloud (via AWS) |
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| Public cloud (via any other cloud provider) |
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| Local cloud (via AWS) or private cloud (internal or enterprise cloud) |
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| Hybrid cloud delivery option (database hosted by customer, use of additional services and features from the cloud) |
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| Sandbox - Test environment with demo or own data |
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Need help to decide which plan is right for you? Talk to our WFM experts and get a free consultation and recommendation based on your individual planning requirements and needs.
Calculate your monthly cost
Just select the number of users and workloads you need. The pricing is super flexible and automatically adjusts on a pay-per-use basis for optimal cost efficiency and control. This helps you to have the right number of people with the right skills to perfectly serve your customers at the right time, in the best possible way!
Users
In injixo, users cover all employees that can be scheduled (such as agents) plus all users who are not scheduled but have login credentials (such as planners).
Example
In a contact centre with 1 planner and 50 agents, you would end up with 51 users in total.
Workloads
injixo Forecast predicts the volume and AHT for activities such as calls, chat and emails to calculate your staffing requirement. A “workload” serves as a container for one or more queues used to generate a staffing requirement for one scheduled activity.
Example
If you have an activity called “Customer Support Requests” which takes calls from three IVR queues A, B and C, you will use one workload containing the queues A, B and C.
General FAQ
Billing FAQ
Or call us at +44 (0)333 772 0936 to get your questions answered right now.