Premium Workforce Management
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Things you might like to know
How are users counted?
Every day, the service counts the total number of users in your account including all employees that can be scheduled (such as agents) plus all users who are not scheduled but have login credentials (such as planners). Once the month is over, we send you an invoice based on the highest daily user count of the month. We provide an admin screen that clearly shows you a history of your total daily user count, so there won’t be any nasty surprises.
Can I scale my user count up and down as I need?
You can add or remove users anytime you want. We charge in arrears for the peak capacity that you actually use each month.
Are there any optional extras?
No. All the bells and whistles for the entire Workforce Management cycle are in the box, including forecasting, scheduling, intraday management, monitoring & reporting and our smartphone-friendly agent portal.
What about the small print?
I’ve never done Workforce Management before - what training is included?
Your subscription includes an onboarding package to help you get up to speed quickly. It comes with a set of e-learning courses and training videos that cover everything you need to know from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling. During onboarding, you get a WFM expert assigned that will help and guide you through onboarding until go-live.
Any other hidden expenses?
No. There are no license fees, no annual maintenance fees, no servers and practically nothing for your IT department to do.
Can you help me with the business case to convince my boss?
Of course - we can provide an ROI white paper and calculation sheet. At this price, injixo is normally an opex item rather than a capex item, so a huge business case document is usually not required.
How quickly can I get started?
We can start the service on the same day that we receive the order.
When do I start paying for the service?
Billing starts as soon as the service is activated. With activation, the first user is created and there will be a monthly fee.
Why am I not getting billed for some of my employees?
If employees are marked as having left the business, i.e. they are given a leave date in the past, they are no longer counted. As soon as the leave date is removed or set to a future date, they are counted again.
Why is my last bill higher than my current user count?
Because last month you had more users at peak than you currently have. Remember, we invoice at the end of each month for the peak user count during that month.
How can I access my invoices?
New invoices are automatically sent as PDF to all billing contacts.
Can I get the invoice sent to my Finance department?
Yes. Any injixo admin user can enter any email address under billing contacts.
How can I dispute an invoice?
Please get in touch with us.
What payment methods do you accept?
Electronic bank transfer.
Will a user still being counted even though I deleted her/him?
No, unless that user is also recorded as an employee who can be scheduled. In this case she/he will continue to be counted until you either delete the employee or assign a leave date in the past.
Can I see a copy of previous invoices?
You can request a copy of your invoices via email.
Is there a history of my user counts?
Yes, there is. We made billing transparent by publishing the daily user count. If you are a subscriber, please take a look at your subscription overview page and check the chart.
How can I get a PO number quoted on invoices?
Please send an email with the required PO number by replying to our billing email.
Can you send us a receipt when you receive payment?
We do not send receipts. If an invoice remains unpaid, we will notify you via your billing contacts.
How can I change my billing address or other details?
An account administrator needs to send us an email with the changes.
How do I cancel my subscription?
An account administrator needs to send us an email.