Fully-automatic contact centre forecasting. Always up-to-date.
Automated contact centre forecasting for calls, chat, email and more. Everything you need to meet your service level goals – with zero effort.
Plan smarter with new injixo Forecast
injixo Forecast enables you to always have the best available forecast values for your business drivers like inbound calls or chat sessions - automatically. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking strategically and collaborating with other departments.
Contact centre forecasting for 365 days
- Get your forecast for 365 days with zero effort.
- Benefit from an instantly re-calculated forecast on every call data import.
- See your key figures from each interval for up to a year.
Automatic calculation of contact centre staffing requirements
- Set your individual service level goals for each workload.
- Enjoy the automatically calculated staffing requirement for the next 365 days.
- Keeping track of your always-up-to-date staff requirements.
Workloads: Easy data-processing without IT configuration
- Fully automatic forecast calculation after every change.
- No IT configuration required to merge your phone numbers and queues.
- Easy and flexible rearrangements without effects on your historical data.
Self-learning algorithms for increased forecast accuracy
- Observe daily, weekly, monthly and yearly distribution.
- Consider Volume and AHT for different call and non-call channels, e.g. chats, emails, tickets and documents.
- In addition, trends, holidays and events are taken into account.