The First Workforce Management Solution You'll Love

Say "goodbye" to manual work, nasty spreadsheets and complicated software. Say "hello" to a smart WFM solution that makes your life easier, your contact centre better and your customers happier.

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The First Workforce Management Solution You'll Love
Miele
All Clear
Ticket Master
AXA
Domestic & General
We promise

5 things you’ll love about our Workforce Management solution

Focused on making your life easier.

Instead of feeling frustrated with a WFM solution that just adds to your workload, try one that makes planning a breeze.

injixo is an extraordinarily user-friendly and easy-to-navigate WFM solution. It is designed to save you money, time, and stress - while empowering you to do more with less.

The best support. Local, personal, friendly.

Instead of waiting in line to get support, be delighted with real customer care that deserves the name.

Our WFM experts are always there for you when you need help. Dedicated local support teams and smart self-service options provide you with excellent onboarding, training, and advice to help you in your daily work.

Powerful WFM features to empower you.

Instead of dealing with an inefficient workforce management process, you can automate and optimise your WFM from start to finish.

injixo provides everything you need to take your WFM to a whole new level. Close efficiency gaps and maximise your performance with powerful features and automation capabilities fueled by AI.

Developed with all your stakeholders in mind.

Instead of getting caught in the middle, get aligned on multiple levels to meet both strategic and operational goals effectively.

Great WFM involves juggling the interests of various stakeholders - from management to operations and your customers. With our WFM solution, everybody is cared for. Meet performance goals, increase planning efficiency and make both employees and customers happy.

Your WFM made future-proof.

Instead of feeling trapped with legacy on-premise systems or hybrid tools, embrace the power of pure cloud technology.

injixo makes your WFM future-proof with a true SaaS offering. Benefit from flexible and scalable solutions at lower cost. Always be up to date with the latest feature developments. And the best part is: You can upgrade as your business grows.

We commit

A powerful WFM solution with features you can rely on

injixo covers your entire workforce management process from start to finish.

Intrigued about our WFM solution?

See what injixo can do for you. Explore all features and raise your questions in an individual demo session!

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We embrace

All your needs covered in one WFM solution

Each member of your WFM team has unique challenges. injixo supports them all. No matter your role and the nature of your contact centre - we’ve got you covered.

Contact Centre Manager

injixo supports you in achieving your business objectives at lower cost and with higher efficiency.

Workforce Manager / Planner

injixo enables you to maximise forecast accuracy and scheduling efficiency to hit your service level target.

Team leader

injixo helps you to empower your customer service team, monitor schedule adherence, manage shifts and increase agent satisfaction.

IT Operations Manager

injixo makes it easy for you to set up and integrate the software in your IT environment in no time without worrying about security issues and maintenance.

We ❤ WFM

Trusted by contact centres worldwide

Since 1995 we are passionate about supporting our customers on their path to success. Our specialisation in contact centre WFM led us to be the pioneer in both cloud solutions and employee satisfaction. And we won’t break this stride.

Facts we are proud of

100+

people work every day to deliver you the best WFM solution on the market

350k+

employees planned worldwide in 33 countries

20%

cost savings reported by customers

50%

reduction in planning effort reported by customers

95%

reduction in call abandonment reported by customers

Our customers love our WFM solution

  • Empower agents & team leaders

    injixo improved our team members engagement levels. Team leaders no longer have to struggle as injixo forecast is accurate and the optimization does the hard work for them. injixo has literally changed our world!!

    Stacie Babb
    Stacie Babb Contact Center Manager / Head of Planning Hollywood Bowl Group
  • Easy to learn, simple to use

    Simple to use and effective. With accurate forecasts, comprehensive scheduling and an easy to use ‘real time’ adherence monitor we have been able to reduce our budgeted FTE and achieved our SL every month.

    Tim Milburn
    Tim Milburn Workforce Manager / Head of Planning emovis
  • Quick ROI, considerable improvement in staffing

    The improvement in staff hours being delivered to front line services had been so good that the product had paid for itself within the first 4 months of usage.

    Gregory Feeney
    Gregory Feeney Workforce Manager / Head of Planning AXA Ireland
  • Happy agents, happy customers, happy end

    We have maintained a 95% SL, reduced staffing levels by 3 FTE and achieved an average 98% call answer rate. Plus my employees are happier, see their rotas in advance and have the facility to easily swap shifts.

    Stephanie McDowall
    Stephanie McDowall Operations Manager Cresta Cars Manchester Ltd
  • Excellent and personal customer care at all times

    I love the injixo team's flexibility, agility, and intense customer focus. Every time I have any question they not only are Johnny-on-the-spot, but go way past above and beyond to make sure I am cared for.

    Lucas Davidson
    Lucas Davidson Workforce Manager / Head of Planning CCI Systems
  • Real hands-on support and commitment

    The injixo team is highly committed to delivering on what they promise. They have proven numerous times how passionate they are on providing optimal customer experience by dedicating time, effort and determination to fix issues, give advice and provide hands-on support that went beyond and above my expectations.

    Wayne Russell
    Wayne Russell Planning Manager Love Holidays
“We ended up saving the business about 250k pounds. It took us 6 months to deliver that ROI”

Intrigued? Let's talk!

Together, we can make it happen.

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