Librería de Recursos de Workforce Management

Descubre una serie de E-Books, Webinars y otros recursos gratuitos sobre Workforce Management y Contact Centers.

Atención: Nuestros recursos están únicamente disponibles actualmente en inglés o alemán pero estamos trabajando duro para proporcionar el contenido en otros idiomas lo antes posible.

Librería de Recursos de Workforce Management

PlanCon 2019 - Win Customers for Life Using Omnichannel Support

PlanCon 2019 - Five WFM Hacks You will Need in 2020

PlanCon 2019 - Does Size Matter … in Planning?

PlanCon 2019 - Plan Smarter with injixo: Top Tips

PlanCon 2019 - WFM 2.0 - What the Future Holds

PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning

PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter

PlanCon 2019 - Latest Thinking on Scheduling

PlanCon 2019 - Welcome Keynote PlanCon UK

Service Level Agreement (SLA) Toolkit

2019 - Contact Centre WFM Benchmark Report

Online WFM Return-on-Investment Calculator

PlanCon 2018 - Top Challenges in Contact Centre Planning

PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations

PlanCon 2018 - Technology Trends in WFM

PlanCon 2018 - Standards in Planning

PlanCon 2018 - Resource Planning: Back to the Future

PlanCon 2018 - The WFM Journey at emovis

PlanCon 2018 - Welcome Keynote PlanCon UK

Employee Engagement

How to Improve Professional Development in the Contact Center

Contact Center Forecasting 2.0

How to build a strong WFM team

Perfect Skills-based-routing in the contact center

Excellence in Scheduling

How to Efficiently Manage SL with the Right Technology

How to Be a Call Center Workforce Management Superstar

The Must-Have Guide to Accurate Call Center Forecasting

How to Successfully Achieve Service Level in Your Contact Center - Part 1

How to Improve Schedule Adherence with injixo

The Complete Call Center Employee Engagement E-Book

How to Successfully Achieve Service Level in Your Contact Center - Part 2

The Best Cloud Software for Contact Centers

12 Steps to Successfully Implement WFM in a Busy Contact Centre

The Candid Guide to Achieving Service Level Like You Own It

The Ultimate Guide to Forecasting with Excel

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

What You’ll Need to Know About Forecasting in 2021

How To Make A Rock-Solid Business Case For Workforce Management Software

Real-time Management: What 'Good' Looks Like in 2021