Librería de Recursos de Workforce Management

Descubre una serie de E-Books, Webinars y otros recursos gratuitos sobre Workforce Management y Contact Centers.

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Librería de Recursos de Workforce Management

Atención: Nuestros recursos están únicamente disponibles actualmente en inglés o alemán pero estamos trabajando duro para proporcionar el contenido en otros idiomas lo antes posible.

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Videos PlanCon 2019 - Win Customers for Life Using Omnichannel Support
Abhishek Somani

PlanCon 2019 - Win Customers for Life Using Omnichannel Support
Videos PlanCon 2019 - Five WFM Hacks You will Need in 2020
Panel

PlanCon 2019 - Five WFM Hacks You will Need in 2020
Videos PlanCon 2019 - Does Size Matter … in Planning?
Steven Miller

PlanCon 2019 - Does Size Matter … in Planning?
Videos PlanCon 2019 - Plan Smarter with injixo: Top Tips
Dean Couchman, Ray Agar

PlanCon 2019 - Plan Smarter with injixo: Top Tips
Videos PlanCon 2019 - WFM 2.0 - What the Future Holds
John Casey

PlanCon 2019 - WFM 2.0 - What the Future Holds
Videos PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
Steve Woosey, David Davies

PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
Videos PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
Martin Hill-Wilson

PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
Videos PlanCon 2019 - Latest Thinking on Scheduling
Jonty Pearce

PlanCon 2019 - Latest Thinking on Scheduling
Videos PlanCon 2019 - Welcome Keynote PlanCon UK
Peter Bollenbeck

PlanCon 2019 - Welcome Keynote PlanCon UK
Otros Service Level Agreement (SLA) Toolkit
Team injixo

Service Level Agreement (SLA) Toolkit
Otros 2019 - Contact Centre WFM Benchmark Report
Team injixo

2019 - Contact Centre WFM Benchmark Report
Otros Online WFM Return-on-Investment Calculator
Team injixo

Online WFM Return-on-Investment Calculator
Otros Checklist: WFM Software Must-Haves in 2021
Team injixo

Checklist: WFM Software Must-Haves in 2021
Videos PlanCon 2018 - Top Challenges in Contact Centre Planning
Jonty Pearce

PlanCon 2018 - Top Challenges in Contact Centre Planning
Videos PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
Chris Dealy

PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
Videos PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Jason Bartram

PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
Videos PlanCon 2018 - Technology Trends in WFM
Simon Waldron

PlanCon 2018 - Technology Trends in WFM
Videos PlanCon 2018 - Standards in Planning
Phil Anderson

PlanCon 2018 - Standards in Planning
Videos PlanCon 2018 - Resource Planning: Back to the Future
John Casey

PlanCon 2018 - Resource Planning: Back to the Future
Videos PlanCon 2018 - The WFM Journey at emovis
Tim Milburn

PlanCon 2018 - The WFM Journey at emovis
Videos PlanCon 2018 - Welcome Keynote PlanCon UK
Peter Bollenbeck

PlanCon 2018 - Welcome Keynote PlanCon UK
Videos Employee Engagement
Simon Waldron

Employee Engagement
E-Books How to Be a Call Center Workforce Management Superstar
Team injixo

How to Be a Call Center Workforce Management Superstar
E-Books The Must-Have Guide to Accurate Call Center Forecasting
Team injixo

The Must-Have Guide to Accurate Call Center Forecasting
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 1
Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 1
E-Books How to Improve Schedule Adherence with injixo
Team injixo

How to Improve Schedule Adherence with injixo
E-Books The Complete Call Center Employee Engagement E-Book
Team injixo

The Complete Call Center Employee Engagement E-Book
E-Books How to Successfully Achieve Service Level in Your Contact Center - Part 2
Team injixo

How to Successfully Achieve Service Level in Your Contact Center - Part 2
E-Books The Best Cloud Software for Contact Centers
Team injixo

The Best Cloud Software for Contact Centers
E-Books 12 Steps to Successfully Implement WFM in a Busy Contact Centre
Team injixo

12 Steps to Successfully Implement WFM in a Busy Contact Centre
E-Books The Candid Guide to Achieving Service Level Like You Own It
Team injixo

The Candid Guide to Achieving Service Level Like You Own It
E-Books The Ultimate Guide to Forecasting with Excel
Team injixo

The Ultimate Guide to Forecasting with Excel