injixo Webinar-Kalender
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Mittwoch, November 8, 2023
Community Conference - Hilton Newcastle Gateshead (UK)



Montag, Oktober 23, 2023
2023 lnternational Credit Union Contact Center Conference



Dienstag, September 26, 2023
Evolution im Contact Center - wie Mensch und KI zusammenarbeiten

Donnerstag, August 24, 2023
CLUB Round Table in NRW




Mittwoch, Juli 5, 2023
Unveiling the Power of injixo Workforce Management: A 30-Minute Tour





Dienstag, Mai 23, 2023
From Good to Great - Elevate Customer Experience with Workforce Management and Omnichannel Engagement



Dienstag, April 25, 2023
Customer Strategy & Planning Conference - Nottingham Belfry Hotel (UK)





Mittwoch, April 19, 2023
Unlocking operational excellence Workforce Management and Quality Assurance Masterclass





Mittwoch, März 15, 2023
Striking the Right Balance: Workload, Workforce & Customer Satisfaction






Mittwoch, Januar 19, 2022
Ingredients of the contact center outsourcers' secret sauce




Dienstag, November 16, 2021
Masterclass in WFM long-range forecasting and capacity planning for contact centers





Donnerstag, Mai 27, 2021
Trade secrets every planner should know about WFM reporting & analysis


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Dienstag, April 27, 2021
6 Top Tips for Contact Center Scheduling




Dienstag, März 23, 2021
The Impact of Agent Engagement and Empowerment on WFM





Dienstag, Februar 23, 2021
What we learned in 2020: Insights from the SWPP survey





Mittwoch, Januar 27, 2021
Real-time Management: What 'Good' Looks Like





Mittwoch, Dezember 9, 2020
How To Make A Rock-Solid Business Case For Workforce Management Software





Donnerstag, November 19, 2020
What You’ll Need to Know About Forecasting





Donnerstag, September 24, 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

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Donnerstag, September 10, 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)




Donnerstag, August 27, 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)




Donnerstag, August 13, 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)



Dienstag, November 19, 2019
Das Zufriedenheits-Dilemma: Kunde oder Mitarbeiter - wer ist wichtiger?





Donnerstag, Februar 28, 2019
How to Efficiently Manage SL with the Right Technology




Freitag, Juni 23, 2017
How to Improve Professional Development in the Contact Center




Donnerstag, Juni 15, 2017
Contact Center Forecasting 2.0




Donnerstag, März 2, 2017
How to build a strong WFM team





Donnerstag, Dezember 1, 2016
Perfect Skills-based-routing in the contact center




Dienstag, September 13, 2016