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injixo Webinar-Kalender
Mai 27 DO 2021
Trade secrets every planner should know about WFM reporting & analysis
Ian Robertson Simon Waldron Chris Dealy
Demnächst
English

Donnerstag, Mai 27, 2021

Trade secrets every planner should know about WFM reporting & analysis

Ian Robertson, Simon Waldron, Chris Dealy
April 27 DI 2021
6 Top Tips for Contact Center Scheduling in 2021
Dean Couchman John Wade Chris Dealy
Demnächst
English

Dienstag, April 27, 2021

6 Top Tips for Contact Center Scheduling in 2021

Dean Couchman, John Wade, Chris Dealy
März 23 DI 2021
The Impact of Agent Engagement and Empowerment on WFM in 2021
John Frehse Chris Dealy
Vergangen
English

Dienstag, März 23, 2021

The Impact of Agent Engagement and Empowerment on WFM in 2021

John Frehse, Chris Dealy
Februar 23 DI 2021
What we learned in 2020: Insights from the SWPP survey
Vicki Herrell Nicole Charbonneau Chris Dealy
Vergangen
English

Dienstag, Februar 23, 2021

What we learned in 2020: Insights from the SWPP survey

Vicki Herrell, Nicole Charbonneau, Chris Dealy
Januar 27 MI 2021
Real-time Management: What 'Good' Looks Like in 2021
Todd Gladden Rebecca Waterson Chris Dealy
Vergangen
English

Mittwoch, Januar 27, 2021

Real-time Management: What 'Good' Looks Like in 2021

Todd Gladden, Rebecca Waterson, Chris Dealy
Dezember 9 MI 2020
How To Make A Rock-Solid Business Case For Workforce Management Software
Charles Watson Chris Dealy Adeel Rahman
Vergangen
English

Mittwoch, Dezember 9, 2020

How To Make A Rock-Solid Business Case For Workforce Management Software

Charles Watson, Chris Dealy, Adeel Rahman
November 19 DO 2020
What You’ll Need to Know About Forecasting in 2021
Chris Dealy John Casey Michele Pepe
Vergangen
English

Donnerstag, November 19, 2020

What You’ll Need to Know About Forecasting in 2021

Chris Dealy, John Casey, Michele Pepe
September 24 DO 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)
John Casey Jonty Pearce Graeme Gabriel
Vergangen
English

Donnerstag, September 24, 2020

Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)

John Casey, Jonty Pearce, Graeme Gabriel
September 10 DO 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)
Chris Ward Graeme Gabriel Ian Halliwell
Vergangen
English

Donnerstag, September 10, 2020

Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)

Chris Ward, Graeme Gabriel, Ian Halliwell
August 27 DO 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)
Matthew Eccles Simon Waldron
Vergangen
English

Donnerstag, August 27, 2020

Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)

Matthew Eccles, Simon Waldron
August 13 DO 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)
Graeme Gabriel Phil Anderson
Vergangen
English

Donnerstag, August 13, 2020

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)

Graeme Gabriel, Phil Anderson
November 19 DI 2019
Das Zufriedenheits-Dilemma: Kunde oder Mitarbeiter - wer ist wichtiger?
Ralf Mühlenhöver Andreas Bopp
Vergangen

Dienstag, November 19, 2019

Das Zufriedenheits-Dilemma: Kunde oder Mitarbeiter - wer ist wichtiger?

Ralf Mühlenhöver, Andreas Bopp
Februar 28 DO 2019
How to Efficiently Manage SL with the Right Technology
Charles Watson Simon Waldron Shai Berger
Vergangen
English

Donnerstag, Februar 28, 2019

How to Efficiently Manage SL with the Right Technology

Charles Watson, Simon Waldron, Shai Berger
Juni 23 FR 2017
How to Improve Professional Development in the Contact Center
Sean B. Hawkins Chris Dealy
Vergangen
English

Freitag, Juni 23, 2017

How to Improve Professional Development in the Contact Center

Sean B. Hawkins, Chris Dealy
Juni 15 DO 2017
Contact Center Forecasting 2.0
Charles Watson Chris Dealy
Vergangen
English

Donnerstag, Juni 15, 2017

Contact Center Forecasting 2.0

Charles Watson, Chris Dealy
März 2 DO 2017
How to build a strong WFM team
Charles Watson Chris Dealy
Vergangen
English

Donnerstag, März 2, 2017

How to build a strong WFM team

Charles Watson, Chris Dealy
Dezember 1 DO 2016
Perfect Skills-based-routing in the contact center
Charles Watson Wendy Fowler Chris Dealy
Vergangen
English

Donnerstag, Dezember 1, 2016

Perfect Skills-based-routing in the contact center

Charles Watson, Wendy Fowler, Chris Dealy
September 13 DI 2016
Excellence in Scheduling
Charles Watson Chris Dealy
Vergangen
English

Dienstag, September 13, 2016

Excellence in Scheduling

Charles Watson, Chris Dealy