injixo Webinar-Kalender
Melde Dich für zukünftige injixo Webinare an und sieh Dir vergangene Events an.
Mai
23
DI
2023
Vergangen
Dienstag, Mai 23, 2023
From Good to Great - Elevate Customer Experience with Workforce Management and Omnichannel Engagement
Ashley Kalcic, Catherine Schlesser, Anshita Verma
April
25
DI
2023
Vergangen
Dienstag, April 25, 2023
Customer Strategy & Planning Conference - Nottingham Belfry Hotel (UK)
The Forum
April
19
MI
2023
Vergangen
Mittwoch, April 19, 2023
Unlocking operational excellence Workforce Management and Quality Assurance Masterclass
Chris Mounce, Garth Hinkel, Chris Dealy
März
15
MI
2023
Vergangen
Mittwoch, März 15, 2023
Striking the Right Balance: Workload, Workforce & Customer Satisfaction
Kerry Turney, Zoya Naseem, Chris Dealy
Januar
19
MI
2022
Vergangen
Mittwoch, Januar 19, 2022
Ingredients of the contact center outsourcers' secret sauce
Ed Alcock, John Devlin, Layne Edwards, Chris Dealy
November
16
DI
2021
Vergangen
Dienstag, November 16, 2021
Masterclass in WFM long-range forecasting and capacity planning for contact centers
Steve Chaplin, Chris Dealy
Mai
27
DO
2021
Vergangen
Donnerstag, Mai 27, 2021
Trade secrets every planner should know about WFM reporting & analysis
Ian Robertson, Simon Waldron, Chris Dealy
April
27
DI
2021
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Vergangen
Dienstag, April 27, 2021
6 Top Tips for Contact Center Scheduling
Dean Couchman, John Wade, Chris Dealy
März
23
DI
2021
Vergangen
Dienstag, März 23, 2021
The Impact of Agent Engagement and Empowerment on WFM
John Frehse, Chris Dealy
Februar
23
DI
2021
Vergangen
Dienstag, Februar 23, 2021
What we learned in 2020: Insights from the SWPP survey
Vicki Herrell, Nicole Charbonneau, Chris Dealy
Januar
27
MI
2021
Vergangen
Mittwoch, Januar 27, 2021
Real-time Management: What 'Good' Looks Like
Todd Gladden, Rebecca Waterson, Chris Dealy
Dezember
9
MI
2020
Vergangen
Mittwoch, Dezember 9, 2020
How To Make A Rock-Solid Business Case For Workforce Management Software
Charles Watson, Chris Dealy, Adeel Rahman
November
19
DO
2020
Vergangen
Donnerstag, November 19, 2020
What You’ll Need to Know About Forecasting
Chris Dealy, John Casey, Michele Pepe
September
24
DO
2020
Vergangen
Donnerstag, September 24, 2020
Evolution of Contact Center Planning - Moving from Excel to WFM (Vol. 4)
John Casey, Jonty Pearce, Graeme Gabriel
September
10
DO
2020
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Vergangen
Donnerstag, September 10, 2020
Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose (Vol. 3)
Chris Ward, Graeme Gabriel, Ian Halliwell
August
27
DO
2020
Vergangen
Donnerstag, August 27, 2020
Evolution of Contact Center Planning - The Boundaries of Planning with Excel (Vol. 2)
Matthew Eccles, Simon Waldron
August
13
DO
2020
Vergangen
Donnerstag, August 13, 2020
Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel (Vol. 1)
Graeme Gabriel, Phil Anderson
November
19
DI
2019
Vergangen
Dienstag, November 19, 2019
Das Zufriedenheits-Dilemma: Kunde oder Mitarbeiter - wer ist wichtiger?
Ralf Mühlenhöver, Andreas Bopp
Februar
28
DO
2019
Vergangen
Donnerstag, Februar 28, 2019
How to Efficiently Manage SL with the Right Technology
Charles Watson, Simon Waldron, Shai Berger
Juni
23
FR
2017
Vergangen
Freitag, Juni 23, 2017
How to Improve Professional Development in the Contact Center
Sean B. Hawkins, Chris Dealy
Juni
15
DO
2017
Vergangen
Donnerstag, Juni 15, 2017
Contact Center Forecasting 2.0
Charles Watson, Chris Dealy
März
2
DO
2017
Vergangen
Donnerstag, März 2, 2017
How to build a strong WFM team
Charles Watson, Chris Dealy
Dezember
1
DO
2016
Vergangen
Donnerstag, Dezember 1, 2016
Perfect Skills-based-routing in the contact center
Charles Watson, Wendy Fowler, Chris Dealy
September
13
DI
2016
Vergangen
Dienstag, September 13, 2016
Excellence in Scheduling
Charles Watson, Chris Dealy