Workforce management training. Powered by The Call Center School.
Learning Management System that delivers call centre e-learning for call centre operations. Globally recognised online training powered by The Call Center School.
injixo Learn is our cloud-based Learning Management System (LMS). It provides a cost-effective and comprehensive curriculum of cutting-edge cloud learning courses powered by The Call Center School (TCCS).
TCCS and injixo Learn
With injixo Learn, tailored cloud learning programmes are available for all employees in all roles and at all levels in the call centre, from agent to call centre manager. The current TCCS training programmes include Call Centre Supervision, Frontline Fundamentals, Quality Assurance and Workforce Management.
All of our educational programmes are developed by industry experts. Interactive elements, instructional quizzes and engaging animations enable students to actively participate throughout each lesson. End of course assessments help students review and test their knowledge on key elements from each course.
injixo Learn tracks user progress throughout the learning experience. Users can track their individual progress both at a high level programme view and at a low level module view which displays modules that are not yet started, in progress and completed, as well as their results from the course assessments.
Role Based Permissions
Web-based training programmes within injixo Learn can be aligned with user roles. This enables control over content accessibility and user proficiency. Courses can be combined to create a training package that perfectly matches the needs of each employee.